Mobile Marketing Tips for Independent Hoteliers
Mobile is here to stay. It’s quick, convenient, and travelers want to use it to research, book, and share their trips. As of 2021, almost 50 percent of online travel sales happened via mobile, but it isn’t only the booking that occurs there. Many travelers research destinations and lodgings on their phone before opening their […]
Pandemic Hotel Trends That Are Here to Stay
The pandemic is slowly fading, and people are just as enthusiastic for travel as they were before. However, the hospitality industry is not returning to 2019 but instead moving forward with innovative concepts and technology accelerated by the pandemic. To look ahead, we need to look back at “pandemic trends” that are now the norm. […]
How to Improve Your Hotel’s Check-out Experience
Eventually, you and your guest will have to say goodbye…unless they’re planning a very extended stay. When it comes to bringing guests back again, a hotel’s last impression can be as important as its first. Upon check-out, you want to draw attention away from the transactional aspect of the guest’s visit, i.e., the bill, and […]
How to Improve the Check-in Experience at Your Hotel
Your check-in experience impacts every guest. The simpler and more streamlined that experience, the happier your guests will be. Nobody enjoys standing in line for reception after their cross-country flight. They’ve already done enough waiting at the airport (and they may be missing their luggage). They want to go straight to their rooms to collapse […]
Self-Service Hotel Applications Guests Want Now
Guests need your help for a smooth, relaxing stay. However, they may not always want to stop at the front desk, especially when they’re stumbling in fresh off a red-eye or when a self-service option would be much faster. Seventy-three percent of guests are more likely to select a hotel with self-service technology. Self-service technology […]
5 Reasons Self-Check-in is a Must at Your Hotel
If you’ve ever visited a pioneer village or watched Little House on the Prairie, you’ll recall the dry and canned goods store where all stock was behind the counter, accessed only by the shopkeeper. Nowadays, of course, we’re well set up to pick out our own groceries—to a point where you don’t even need a […]
Contactless Hotel Check-in: Best Practices
The adoption of contactless hotel technologies, especially guest self-check-in, has established a strong foothold across market segments since COVID hit. According to 2020 research by hotel guest engagement platform Criton, 80% of hotel customers would download a hotel app that would enable them to check in, check out and get hotel information. Evidently, guest demand […]
Top 5 Pandemic-Era Technologies
We’ve seen many changes and pivots in the hotel industry in the face of COVID-19. Fortunately, there are existing innovations within hospitality that have made managing pandemic regulations and protocols more manageable. As normal travel volumes return in the future, the widespread adoption of pandemic-era hotel technologies will become the standard as they have proved […]
Getting to Know WebRezPro: Vacation Rental Management
While travel demand has plummeted due to COVID-19, demand for vacation rentals is strengthening as travelers begin to venture out again. Vacation rentals offer guests seclusion, which is important to cautious travelers in a world of social distancing. COVID-19 has also had an effect on guest expectations. High expectations of cleanliness, streamlined check-in processes, and […]
10 Benefits of Having Online Registration at Your Hotel
***Guest post from Akia, a WebRezPro partner*** What is online check-in? While traditional registration involves filling out forms at the front desk, online check-in is a streamlined way to welcome guests. Hotel online check-in enables guests to complete a contactless check-in process before they arrive at the hotel. This process enables guests to either skip […]
