While travel demand has plummeted due to COVID-19, demand for vacation rentals is strengthening as travelers begin to venture out again. Vacation rentals offer guests seclusion, which is important to cautious travelers in a world of social distancing.
COVID-19 has also had an effect on guest expectations. High expectations of cleanliness, streamlined check-in processes, and clear communication will persist beyond the end of the pandemic. Meeting and exceeding guest expectations in these areas is crucial to maintaining guest satisfaction, building guest loyalty and attracting new bookings.
A great guest experience hinges on operational efficiency. Streamlining daily operations, the right property management software empowers property managers to improve guest service and profit.
As a fully integrated cloud property management system (PMS), WebRezPro streamlines and automates daily vacation rental operations, including inventory, rate and reservation management, contactless check-in, scheduling and tracking housekeeping and maintenance, and generating reports and owner statements. WebRezPro offers powerful and flexible functionality and yet is easy to use, giving property managers a complete, real-time view of their business from a single point of control.
WebRezPro’s website booking engine for direct, commission-free online bookings is fully integrated with the PMS and features a modern, mobile-friendly design that is customizable to your brand. The easy-to-use booking engine maximizes conversions by emphasizing specials and discounts, returning close-match results, and displaying unit slideshows within availability results. The flexible software works well for businesses with numerous unit types and rates/packages.
Customizable booking confirmation emails can be triggered automatically, ensuring clear communication with all guests from the get-go and improving engagement.
WebRezPro offers optional integration with important OTAs and channel managers in the vacation rental market, connecting your WebRezPro system directly to channels like Airbnb, Booking.com, VRBO, Google Hotel Ads, and Homes & Villas by Marriott for effortless distribution.
WebRezPro’s guest agreements feature allows properties to check guests in remotely, without need for physical interaction, via online registration. Guest agreements can be created and included (by a link) in booking confirmation emails. The guest then submits the rental agreement online, confirming they agree to the terms and conditions of a stay. Upon receipt of the completed guest agreement, a guest agreement approval email with self-check-in instructions can be automatically sent to the guest. And the completed guest agreement is automatically attached to the guest’s reservation for easy reference. Integration with the property’s payment gateway and keyless entry system results in a fully automated check-in experience.
Mobile housekeeping app
Our interactive, mobile-friendly housekeeping report allows housekeeping managers to easily organize schedules and tracks unit status and maintenance requests in real time. Integrated with front desk, the housekeeping report streamlines internal communication to help ensure guests are never checked in to a dirty rental. The flexible report can be sorted by zone, unit number or type, cleaning status or occupancy, and housekeeping staff can view and update their schedule—including maintenance notes and alarms—on their mobile device as they work, for maximum productivity.
Owner payout module
For businesses that manage privately owned rentals for third parties, WebRezPro’s owner payout module allows property managers to create owner profiles and automatically tracks owner revenue and charges and generates payout statements. Whether dealing with single or fractional ownership, the owner payout module effortlessly keeps track of who’s owed what. Owner payouts can also be based on revenue pools for singly owned units.
Unit owners can be set up with their own logins, granting them limited access to the system to check availability of their own unit/s, book themselves in for free, and view their statements—a much appreciated convenience for owners and a time-saving feature for management.
WebRezPro’s mobile-friendly user interface allows you to manage your rentals from anywhere, which is increasingly important during these uncertain times of social distancing and lockdowns. Whether you need to look up a reservation, book someone in, check unit status or run some numbers, simply log in to your WebRezPro system on your internet-enabled mobile device and you’re good to go.
Meeting guests’ increasingly high expectations of streamlined check-in processes, communication and cleanliness is essential to improving guest satisfaction, building loyalty and attracting new bookings. Futureproof your business with a modern property management system like WebRezPro that provides tools specifically designed for running vacation rental operations efficiently and profitably. Get to know WebRezPro with a free, no-obligation demo and see first-hand how our software can help your vacation rental business boost efficiency, guest service and revenue.