Pawsitively Pet-Friendly Packages to Boost Bookings
Jet-setting pets looking for a place to rest their paws for the night can find all the pampering they need and then some with the Pooch Package from the Loden Hotel in Vancouver, British Columbia, Canada. Many hotels welcome dogs, but the Loden made it into the news by leveraging their pet-friendly policy and kicking […]
Cloud PMS: Made for Our Culture of Immediacy
Whether we like it or not, the mobile Internet has brought a culture of immediacy into our lives. We want what we want now! From fast food to online shopping, we want drive-thru coffee, immediate responses to our emails and text messages, and the ability to research our next vacation on our mobile device whenever […]
The Double-Edged Sword of Overbooking
To overbook or not to overbook? Overbooking is a bit of a gamble, but, if played right, can be a successful technique for maximizing occupancy and revenue. A well-forecasted overbooking strategy can fill rooms that would otherwise have gone empty due to no-shows and last-minute cancellations. On the flip side, if you overshoot your overbookings, […]
10 Ways to Avoid Hotel Hell and Attract More Guests to Your Hotel
Shoulder season is upon us; it’s time to wash the windows, shine up the silver and do all those other little things you don’t have time for during high season. It is also time to evaluate your hotel and make changes so you attract more guests all times of the year. The time is now […]
Online Hotel Bookings Continue to Rise: How to Get Your Due Share
According to data recently released by the TravelClick North American Distribution Review, online channels continue to lead hotel bookings. In the second quarter 2014, OTAs experienced the largest increase in bookings, up 12 percent over last year, followed by brand.com bookings with a 6.9 percent increase, and then the GDS channel with 2.9 percent. (Read […]
The Dos and Don’ts of Handling Negative Reviews
So you’ve used your social listening tools and come across some stellar reviews for your hotel. But just as you are mid back pat, there it is: the negative review, looming like a dark shadow. For those of us who pour our soul into our work, this can be as painful as a dagger in […]
Social Listening Tools: What are People Saying About You?
In 6 Tips for Doing Social Customer Service Right, we recommend using social listening tools (also known as social media listening tools or social media monitoring tools) to ensure you don’t miss any direct social media mentions and also to catch indirect mentions for providing excellent customer service. But what is a social listening tool, […]
Hotel Guest Satisfaction is higher than Ever – How Satisfied are Your Guests?
According to research firm J.D. Power’s 2014 North America Hotel Guest Satisfaction Index Study℠, hotel guest satisfaction is at a record high. In fact, with overall satisfaction averaging 784 points (out of 1,000) in 2014, guest satisfaction is up 27 points from 2012. The study, now in its 18th year, measures satisfaction with the entire […]
Top Hotel Management Software buyer trends for 2014
Hotel management researcher Software Advice has just released their 2014 Hotel Management Software (HMS) BuyerView report uncovering this year’s top HMS buyer trends. The report reveals why hotel managers are looking for new software, which features are most important to them, and the most active buyer segments. At a time when hotel technology is rapidly […]