7 Ways to Future Proof Your Hotel
The key to success for any business is staying relevant, and hotels are no exception. In a world where guest expectations are constantly evolving, lodging operators must adapt to remain competitive and memorable. Whether it’s upgrading your décor or embracing technology, staying ahead of trends is essential to delivering exceptional experiences that keep guests coming […]
Revelstoke Lodge
Looking for an affordable place to stay up in the mountains? Try Revelstoke Lodge in Revelstoke, British Columbia. They have all the basics covered, including coffee, Wi-Fi, and TV. Explore the slopes, then come back and flick through on-demand movies. Revelstoke Lodge has chosen our cloud-based WebRezPro Property Management System to help run their operations. […]
The Lund Resort at Klah Ah Men
Retreat to The Lund Resort at Klah Ah Men. This beautiful property on the shores of the Salish Sea in British Columbia has 31 newly refurbished rooms inspired by Tla’amin art and culture and 16 luxury tents. You can also stop by for a meal at 101 Bar & Grill or visit 13 Moons Marina. […]
Pre-arrival Email Tips for Independent Hotels
For a soon-to-be guest, the pre-arrival stage is filled with anticipation and a desire to make sure their upcoming stay meets their expectations, so booking confirmation, pre-stay, and check-in emails typically have high open rates. Pre-arrival emails offer great potential for building a relationship with the guest and driving incremental revenue before they even set […]
Casa Cenote
Treat yourself to a vacation at Casa Cenote. Located in Tankah Tres, Mexico, this property nestles between a freshwater cenote and a white-sand beach on the Caribbean. You can swim, snorkel, or take an introductory diving class. And they start your stay off right with a complimentary welcome cocktail! Casa Cenote has chosen our cloud-based […]
Hospitality Trends for the New Year
Many people make New Year’s resolutions for their personal lives, so why not for your business too? With 2025 just around the corner, resolve to harness hospitality trends that reflect your guests’ needs to elevate your property’s stay experience and bottom line. Bleisure Travelers and Workcations A blend of business and leisure, bleisure was coined […]
Introducing WebRezPro Version 11
Last month, we announced the official release of WebRezPro Version 11 (v11), and the response has been overwhelmingly positive! This major software upgrade significantly improves task flow, enhances customization, and drives more bookings. The timing couldn’t be better. As the hotel industry rebounds with impressive growth, operators face new challenges—including labor shortages, rising costs, and […]
Sunset Inn
Pull off the highway at Sunset Inn for a clean, quiet stay. Located in Esterhazy, Saskatchewan, this property offers comfortable rooms for a reasonable price and includes flexible long-term rates for workers. The bathrooms are new, and the parking is free! Sunset Inn has chosen our cloud-based WebRezPro Property Management System to help run their […]
An Independent Hotelier’s Guide to Intergenerational Travel
According to an IMG customer survey, 35 percent of families expected to take an intergenerational trip in 2024. Intergenerational travel refers to multiple generations of a family—from boomer to baby—traveling together, and it’s going strong. Accommodations can enhance both their guest experiences and their profits by embracing this trend. Here’s how. Beach Vacations The beach […]
5 Ways Automation Improves Your Hotel Housekeeping Operations
Imagine an elegant swan smoothly gliding across a lake. But what the swan’s admirers don’t see is the swan’s legs paddling under the water, steadily working to keep the swan afloat. Now let’s imagine that a hotel is the swan we see and admire, while the hotel’s housekeeping staff is the swan’s legs; they are […]
Catcha Falling Star Resort
Relax by the Caribbean at Catcha Falling Star Resort. Located in Negril, Jamaica, on the bluffs overlooking the sea, this resort is ready for you, whether you’re there for a simple stay… or planning your wedding. You can watch the dolphins gambol and soak away your stress in the jacuzzi. Catcha Falling Star Resort has […]
Maintaining the Human Touch in a Touch-free World
While mobile check-in, messaging, and other automated solutions were steadily gaining traction in hotels before Covid-19, these applications are more relevant than ever in a post-pandemic world. Automated hotel technology is designed to augment the guest experience and improve workflow by expediting administrative touchpoints. As consumer demand for mobile grew, the hospitality industry answered with […]
The Sands Hotel
Book yourself a beach stay at The Sands Hotel. Located in Sauble Beach, Ontario, this property is right on the lake. You can sample casual fine dining at their wheelchair-accessible restaurant or relax and take in the view from the rooftop lounge. Each suite comes with robes, slippers, and beach towels. The Sands Hotel has […]
Managing Hotel Packages: A Guide for Success
Offering value-added packages that combine stays with extra amenities and services is a great strategy for attracting guests and driving revenue. But like any good strategy, it only works when executed with precision. From choosing what to offer and how much to charge to managing bookings and tracking revenue, each element must be well thought […]
Mara Lake RV Park & Campground
Pull over at Mara Lake RV Park & Campground. Located on the outskirts of Sicamous, British Columbia, this campground is right by the lake, and you’re welcome to rent a boat for a day. There’s also free Wi-Fi in case you really have to send that email. Mara Lake RV Park & Campground has chosen […]
10 Crucial Things to Consider When Acquiring a Hotel
Acquiring a hotel is an exciting endeavor! It’s also a significant investment not only in terms of money but in terms of time and other resources. Before making commitments, you need to be sure that the return on your investment will be worth it. The good news is that 82.5 percent of food service and […]
How to Drive Guest Loyalty with Hotel Tech
Repeat guests enable a hotel to prosper by providing a dependable income stream. According to Skift research, 30 to 60 percent of room revenue comes from guests in loyalty programs. While loyalty programs are great for hotel groups, there are other ways to earn loyal customers. Technology is key, enabling hoteliers to personalize the guest […]
SMS Marketing Tips for Hotels
Short message service (SMS) marketing can bring a strong return on investment, with a 98 percent open rate. For hoteliers, it’s easier than ever with specialized messaging software integrated through your property management system (PMS). You can send notifications, responses, upsells, and more to the right guests at the right time. Read on for tips […]
Creative F&B Opportunities for Independent Hotels
Guests are no longer satisfied with mediocre dining options at hotels. Today’s travelers crave unique and memorable culinary experiences. A robust F&B program can positively impact revenue in a significant way, driving repeat stays and attracting local guests. Distinctive dining options can set your hotel apart, making it a destination in itself. So, spice things […]
Haunting Hotel Experiences to Thrill Guests
With Halloween approaching, the season for ghosts, ghouls, and goblins is right around the corner. It’s a great time to market to guests who like their stay with a few shivers, and these haunted hotels have their offerings down pat. Read on for inspiration! 1886 Crescent Hotel & Spa 1886 Crescent Hotel & Spa knows […]
8 Basics Every Hotel Needs to Get Right
While fancy amenities, special packages, and added extras bring in bookings, it’s important not to lose focus on the essential elements of running your property. Think of your extras as the frosting and your basics as the cake. The frosting may be most delectable, but if the cake tastes funny, no one will eat it—or […]
Better Together: Advantages of a PMS and CRM Integration
Your property management system (PMS) is the digital command center of your lodging business, enabling you to streamline reservations, housekeeping, accounting, guest communications, and much more. However, for your PMS to be most effective, it should integrate with your other software to maximize efficiency and the power of your data. Point of sale (POS), online […]
Five Make or Break Moments in the Guest Experience
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” When working to create an exceptional guest experience, hoteliers would do well to remember Maya Angelou’s wise words. A seamless holiday full of five-star amenities can be overshadowed by one poor interaction with […]
Wellness Travel Trends for Boutique and Spa Hotels
In today’s fast-paced world, the concept of getting away from it all has taken on a whole new meaning. People aren’t just looking for relaxation; they’re seeking a genuine escape, a chance to rejuvenate, both mentally and physically. While jetting off to a faraway, all-inclusive resort might be one option, there’s a growing trend towards […]
