Catcha Falling Star Resort
Relax by the Caribbean at Catcha Falling Star Resort. Located in Negril, Jamaica, on the bluffs overlooking the sea, this resort is ready for you, whether you’re there for a simple stay… or planning your wedding. You can watch the dolphins gambol and soak away your stress in the jacuzzi. Catcha Falling Star Resort has […]
Maintaining the Human Touch in a Touch-free World
While mobile check-in, messaging, and other automated solutions were steadily gaining traction in hotels before Covid-19, these applications are more relevant than ever in a post-pandemic world. Automated hotel technology is designed to augment the guest experience and improve workflow by expediting administrative touchpoints. As consumer demand for mobile grew, the hospitality industry answered with […]
The Sands Hotel
Book yourself a beach stay at The Sands Hotel. Located in Sauble Beach, Ontario, this property is right on the lake. You can sample casual fine dining at their wheelchair-accessible restaurant or relax and take in the view from the rooftop lounge. Each suite comes with robes, slippers, and beach towels. The Sands Hotel has […]
Managing Hotel Packages: A Guide for Success
Offering value-added packages that combine stays with extra amenities and services is a great strategy for attracting guests and driving revenue. But like any good strategy, it only works when executed with precision. From choosing what to offer and how much to charge to managing bookings and tracking revenue, each element must be well thought […]
Mara Lake RV Park & Campground
Pull over at Mara Lake RV Park & Campground. Located on the outskirts of Sicamous, British Columbia, this campground is right by the lake, and you’re welcome to rent a boat for a day. There’s also free Wi-Fi in case you really have to send that email. Mara Lake RV Park & Campground has chosen […]
10 Crucial Things to Consider When Acquiring a Hotel
Acquiring a hotel is an exciting endeavor! It’s also a significant investment not only in terms of money but in terms of time and other resources. Before making commitments, you need to be sure that the return on your investment will be worth it. The good news is that 82.5 percent of food service and […]
How to Drive Guest Loyalty with Hotel Tech
Repeat guests enable a hotel to prosper by providing a dependable income stream. According to Skift research, 30 to 60 percent of room revenue comes from guests in loyalty programs. While loyalty programs are great for hotel groups, there are other ways to earn loyal customers. Technology is key, enabling hoteliers to personalize the guest […]
SMS Marketing Tips for Hotels
Short message service (SMS) marketing can bring a strong return on investment, with a 98 percent open rate. For hoteliers, it’s easier than ever with specialized messaging software integrated through your property management system (PMS). You can send notifications, responses, upsells, and more to the right guests at the right time. Read on for tips […]
Creative F&B Opportunities for Independent Hotels
Guests are no longer satisfied with mediocre dining options at hotels. Today’s travelers crave unique and memorable culinary experiences. A robust F&B program can positively impact revenue in a significant way, driving repeat stays and attracting local guests. Distinctive dining options can set your hotel apart, making it a destination in itself. So, spice things […]
Haunting Hotel Experiences to Thrill Guests
With Halloween approaching, the season for ghosts, ghouls, and goblins is right around the corner. It’s a great time to market to guests who like their stay with a few shivers, and these haunted hotels have their offerings down pat. Read on for inspiration! 1886 Crescent Hotel & Spa 1886 Crescent Hotel & Spa knows […]
8 Basics Every Hotel Needs to Get Right
While fancy amenities, special packages, and added extras bring in bookings, it’s important not to lose focus on the essential elements of running your property. Think of your extras as the frosting and your basics as the cake. The frosting may be most delectable, but if the cake tastes funny, no one will eat it—or […]
Better Together: Advantages of a PMS and CRM Integration
Your property management system (PMS) is the digital command center of your lodging business, enabling you to streamline reservations, housekeeping, accounting, guest communications, and much more. However, for your PMS to be most effective, it should integrate with your other software to maximize efficiency and the power of your data. Point of sale (POS), online […]
Five Make or Break Moments in the Guest Experience
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” When working to create an exceptional guest experience, hoteliers would do well to remember Maya Angelou’s wise words. A seamless holiday full of five-star amenities can be overshadowed by one poor interaction with […]
Wellness Travel Trends for Boutique and Spa Hotels
In today’s fast-paced world, the concept of getting away from it all has taken on a whole new meaning. People aren’t just looking for relaxation; they’re seeking a genuine escape, a chance to rejuvenate, both mentally and physically. While jetting off to a faraway, all-inclusive resort might be one option, there’s a growing trend towards […]
How to Use Booking Engine Data to Boost Bookings
To entice guests, you have to know about them—their demographics, their likes and dislikes, and what they consider a great experience. You can use your online booking engine to collect this data, and if not surprise them, at least delight them. If you don’t have a direct online booking engine, you need one. Not only […]
7 Simple Ways to Personalize the Guest Experience
Today’s travelers seek personalized guest experiences, which in turn require robust, flexible hotel technology. Personalization is no longer a trend—it’s an expectation. However, it doesn’t have to be complicated or expensive. In fact, small, independent lodgings are perfectly positioned to curate individualized stays for their guests. Here are seven simple ways to do it. Build […]
What Guests Want From a Boutique Hotel Stay
Demand for boutique hotel stays has increased by 8% year over year, outpacing same-class U.S. hotels by 2%. This is fantastic news for boutique hotels. Understanding why this trend is happening and why guests are gravitating towards smaller establishments can help you ensure that your boutique hotel meets guest expectations and capitalizes on this growing […]
How to Create a Successful Micro-Hotel Experience
Micro-hotels are just that, micro. Ever wondered as a kid what it would be like if your bed took up your whole room? Your guests can find out. These hotels can be a blessing for travelers on a budget and often come with unique setups, ranging from tiny rooms to capsules to repurposed sewer pipes […]
Getting to Know WebRezPro: Housekeeping Software
A lot of things are changing in the hospitality industry, but one fact that remains steadfast is the essential role that housekeeping plays in the running of a successful property. The pandemic has only amplified and reinforced the importance of housekeeping for keeping guests and staff safe and meeting higher-than-ever guest expectations. As one of […]
WebRezPro Wraps Up Q1 2024 With Multiple Recognitions From Gartner Digital Markets
WebRezPro is proud to announce that we have been recognized as a leading 2024 software brand across Gartner Digital Markets in their hotel management and vacation rental categories, with badges from Capterra, Software Advice, and GetApp. Leading brands are decided based on a variety of factors including popularity, usability, and user reviews. WebRezPro consistently stood […]
7 Ways to Attract International Travelers to Your Hotel
As of 2023, international travel around the world was at 87 percent of what it was in 2019. Despite rising living costs, the desire to see the world is as strong as ever, and travelers are once again venturing far and wide. Your property can capture that demand with the right offerings and marketing strategy. […]
5 Tips for Making the Most of Your Hotel Lobby
Your hotel’s lobby is the heart of your hotel. Could it be doing more for your bottom line and your guests? With a little forethought and planning, your property’s lobby could be much more than just a place to check in. Here are five tips to make the most of your lobby and transform it […]
Taste Test: Key Considerations Before Opening a Hotel Restaurant
In the cutthroat world of hospitality, standing tall amidst a sea of competitors can feel like scaling Everest in flip-flops. Guests frequently go straight to the room rate when perusing online booking platforms or Google’s Hotel Room Search. And who can blame them? But here’s the rub: succumbing to a perpetual price-slashing frenzy might just […]
Peak Season Prep: An Independent Hotelier’s Checklist
As we head into summer in the Northern Hemisphere, properties are gearing up for peak season. This preparation can both excite and intimidate lodging providers. On one hand, occupancy and revenue are up (yay!), but on the other, the pressure is on to maintain top-notch service with less time and more stress (eek!). It’s a […]
