How to Use Booking Engine Data to Boost Bookings
To entice guests, you have to know about them—their demographics, their likes and dislikes, and what they consider a great experience. You can use your online booking engine to collect this data, and if not surprise them, at least delight them. If you don’t have a direct online booking engine, you need one. Not only […]
7 Simple Ways to Personalize the Guest Experience
Today’s travelers seek personalized guest experiences, which in turn require robust, flexible hotel technology. Personalization is no longer a trend—it’s an expectation. However, it doesn’t have to be complicated or expensive. In fact, small, independent lodgings are perfectly positioned to curate individualized stays for their guests. Here are seven simple ways to do it. Build […]
What Guests Want From a Boutique Hotel Stay
Demand for boutique hotel stays has increased by 8% year over year, outpacing same-class U.S. hotels by 2%. This is fantastic news for boutique hotels. Understanding why this trend is happening and why guests are gravitating towards smaller establishments can help you ensure that your boutique hotel meets guest expectations and capitalizes on this growing […]
How to Create a Successful Micro-Hotel Experience
Micro-hotels are just that, micro. Ever wondered as a kid what it would be like if your bed took up your whole room? Your guests can find out. These hotels can be a blessing for travelers on a budget and often come with unique setups, ranging from tiny rooms to capsules to repurposed sewer pipes […]
Getting to Know WebRezPro: Housekeeping Report
Many things are evolving in the hospitality industry, but one thing that will never change is the essential role housekeeping plays in the operation of a successful property. As one of the most significant contributors to guest satisfaction, cleanliness is a top priority for any lodging provider. Supporting staff with the right tools for managing […]
WebRezPro Wraps Up Q1 2024 With Multiple Recognitions From Gartner Digital Markets
WebRezPro is proud to announce that we have been recognized as a leading 2024 software brand across Gartner Digital Markets in their hotel management and vacation rental categories, with badges from Capterra, Software Advice, and GetApp. Leading brands are decided based on a variety of factors including popularity, usability, and user reviews. WebRezPro consistently stood […]
7 Ways to Attract International Travelers to Your Hotel
As of 2023, international travel around the world was at 87 percent of what it was in 2019. Despite rising living costs, the desire to see the world is as strong as ever, and travelers are once again venturing far and wide. Your property can capture that demand with the right offerings and marketing strategy. […]
5 Tips for Making the Most of Your Hotel Lobby
Your hotel’s lobby is the heart of your hotel. Could it be doing more for your bottom line and your guests? With a little forethought and planning, your property’s lobby could be much more than just a place to check in. Here are five tips to make the most of your lobby and transform it […]
Taste Test: Key Considerations Before Opening a Hotel Restaurant
In the cutthroat world of hospitality, standing tall amidst a sea of competitors can feel like scaling Everest in flip-flops. Guests frequently go straight to the room rate when perusing online booking platforms or Google’s Hotel Room Search. And who can blame them? But here’s the rub: succumbing to a perpetual price-slashing frenzy might just […]
Peak Season Prep: An Independent Hotelier’s Checklist
As we head into summer in the Northern Hemisphere, properties are gearing up for peak season. This preparation can both excite and intimidate lodging providers. On one hand, occupancy and revenue are up (yay!), but on the other, the pressure is on to maintain top-notch service with less time and more stress (eek!). It’s a […]
How to Host Weddings at Your Property
It’s the season for bluebells and wedding bells. While you can’t give a couple a happily ever after, you can make their wedding a happily memorable experience. (Unless a guest decides to wear white, then there’s nothing you can do other than a red wine spill.) Independent hotels have an advantage for snagging private events; […]
FOUND Hotel Carlton Nob Hill
Stay in downtown San Francisco at FOUND Hotel Carlton Nob Hill. This boutique hotel has everything you need for a comfortable stay, including free Wi-Fi and space for your furry friend. There’s both plenty to do and plenty to eat with cafes, cocktail bars, and fine dining all nearby. FOUND Hotel Carlton Nob Hill has […]
Congrats to Our WebRezPro Clients Who Made Tripadvisor’s Best of the Best List!
Every year Tripadvisor announces the “best of the best” in a variety of travel industry categories based on ratings and reviews over twelve months. These winners are chosen by the most important decision makers—the guests—and have made it to the top one percent of Tripadvisor listings. We’re excited to announce that several WebRezPro clients are […]
Mastering the Art of Adventure: How to Capitalize on the Adventure Hotel Trend
Travel continues to soar at sky-rocketing rates since the pandemic as everyone and their dog seems to want to get out and explore. Among the many trends this year, adventure hotels are at the fore, attracting those guests who are the most active and adventurous. According to the Outdoor Industry Association, the number of outdoor […]
Historic Lafayette Hotel
We’re excited to share our recent website redesign for Historic Lafayette Hotel. Built in 1918 on the banks of the Ohio River in downtown Marietta, this landmark property blends classical elegance with contemporary convenience. They even have special packages for guests craving even more history or simply some time away with their significant other. In […]
8 Ways to Improve Guest Satisfaction and Your Online Reputation
With endless travel booking options, enticing social media posts, and countless online reviews, guests have the pick of the litter and, therefore, increasingly high expectations of lodging providers. Focusing on offering next-level service and boosting your property’s online reputation is your key to standing out from your competitors and maintaining customer loyalty. 1. Gather and […]
Stay Helper
Looking for a place to pull over on your summer road trip? Try STAY Helper. Located in Helper, Utah, these vintage properties offer a few different options for when you really need a hot shower and a comfy bed. In town, you can visit the art galleries, stroll the riverwalk, or take a peek at […]
3 Ways to Break Down Data Silos at Your Hotel
A data silo is a collection of data clustered away in one system, section, or department that other parts of the organization cannot access easily (for instance, if each department had their own excel spreadsheet and refused to share). Data silos present a problem for your property for multiple reasons. They make it challenging to […]
Boost Revenue with Mother’s Day Packages
With Mother’s Day coming up, many properties are enticing moms to stay and play (and brunch!) with special offerings. Like other popular holidays such as Easter, Black Friday, Christmas, and of course Father’s Day, it’s a great opportunity to generate attention and occupancy through value-added packages and activities. Packages Value-added packages are about more than […]
The CLV Golden Ticket: Identify, Attract & Retain Your Most Valuable Guests
Digital ads, social media, website, email campaigns…hoteliers do (and spend) a lot to attract guests. Add in OTA commissions, transaction fees, and even your marketing personnel and your Customer Acquisition Costs (CAC) could go through the roof. The importance of enticing guests to return cannot be overstated, given that customer retention costs less than acquisition—in […]
TRIUMF House
Managed by TRIUMF particle accelerator center, TRIUMF House is the perfect place to stay in Vancouver, British Columbia, whether you’re looking to see a physics lecture or visit Stanley Park. They have free Wi-Fi, a 24-hr fitness room, and plenty of good coffee. Some of their suites are wheelchair accessible. TRIUMF House has chosen our […]
Birchwood Motor Hotel
Pull off the highway at Birchwood Motor Hotel. An hour north of Winnipeg, Manitoba, it’s a great place to get outside and play in the snow. Or you can wait until summer rolls around and visit the beach instead. They have free parking and burgers for lunch. Birchwood Motor Hotel has chosen our cloud-based WebRezPro […]
7 Common Guest Anxieties and How to Address Them
Booking a hotel can make guests anxious. It’s a risk, and they want to be sure that your property is the best choice. There are a myriad of nagging doubts to worry them, from getting lost to forgetting something. Here’s how to resolve those doubts and reassure your guests that you have everything in hand. […]
Shadow Mountain Lodge
Whisk yourself away to Shadow Mountain Lodge in Ruidoso, New Mexico. There are plenty of trails for hiking and courses for golfing. When you get back, you can take a soak in one of their whirlpool tubs and watch the deer nibble the grass (it’s always dinnertime if you’re a deer!). Shadow Mountain Lodge has […]
