WebRezPro property management system (PMS) was recognized in the Gartner Digital Markets research reports last month as a top-rated hospitality property management software solution.
Gartner Digital Markets comprises three trusted B2B software comparison websites—Capterra, GetApp and Software Advice—designed to simplify the software search for businesses. Helping lodging operators discover software solutions that fit their specific needs, Gartner’s sites provide unbiased information and feedback about software solutions to help hoteliers make the right purchasing decision.
Based on verified user reviews, the Gartner Digital Markets research reports highlight the top-performing software solutions across various industries, and WebRezPro is very proud to be recognized as a top hospitality property management software solution in both the GetApp Category Leaders and Capterra Top 20 in October.
The beauty of trusted sites like Capterra, GetApp and Software Advice is that real user reviews shed light on the suitability of different products for various types of lodging operations and provide an overview of customer satisfaction. Here at WebRezPro we pride ourselves on the high level of customer care we provide, no matter how big or small the property. We feel the many positive WebRezPro reviews across the Gartner sites are testament to our commitment to our clients.
In addition to quality customer support, we believe the most important qualities in a hospitality property management system today are:
Hospitality technology moves fast, especially since the industry’s shift to the cloud. In order to stay current and competitive, it’s important to choose reliable software solutions with a proven track record of evolution and innovation. Look for a PMS that demonstrates consistent growth through software updates and integrations, and provides both internal and guest-facing mobile capabilities to future proof operations. Social distancing requirements have made mobile-friendly PMS more pertinent than ever, from contactless check-in and guest communication functionality to the ability to oversee operations remotely and liberate staff from the front desk.
Daily hotel operation involves multiple technical systems, including payment gateways, electronic door locks, POS, RMS, OTAs and channel managers. For optimal efficiency and workflow, your PMS should connect with your other hotel systems to automatically share relevant data that allows you to automate cross-system processes and get to know your guests better for more streamlined operations and an improved guest experience. A well-connected PMS breaks down data barriers to maximize efficiency, inspire innovation and give your property a competitive edge.
While modern PMS provide extensive functionality, they must still be easy to use in order to improve workflow and revenue—otherwise, what’s the point? Look for an intuitive user interface that will make daily tasks quick and easy, whether moving a reservation, checking a guest in, overriding availability or generating reports.
The future is exciting, but also unpredictable (as the COVID-19 pandemic has reminded us). Your hotel technology should be able to support and adapt to your evolving business goals and requirements, whether you plan to add rooms, a restaurant, activities, or open a new location. You don’t want to be held back by a system that can’t grow with your business—or stuck with one that can’t be flexible during challenging times such as lockdowns and recessions.
Speaking of flexible, you shouldn’t have to adapt your property’s daily operations to fit your hotel systems. On the contrary, your technology should offer flexible functionality that empowers your business to express its creativity and uniqueness. Look for a PMS that allows you to sell your rooms the way you want with comprehensive rate and package management tools, and other flexible features like optional modules and customizable templates and reports. If the vendor accepts software customization requests, even better.
From contact information to credit card details, guests trust hospitality businesses with their personal data. Protecting that data from unauthorized users is critical to the safety of your customers and to the success of your business. It is very important to choose a PMS that complies with current security standards such as two-factor authentication, PCI compliance for credit card processing, EMV compliance, data management policies, and robust data server security and back-up.
For core operational systems such as a PMS, reliability is key. The system must consistently run smoothly for maximum efficiency and a frictionless guest experience. Glitches should be few and far between, and when issues do arise, technical support should be readily available and resolutions fast and effective. Look for solution with a proven history and a solid and growing customer base. Before making a purchase decision, talk to existing users and/or read product reviews on trusted sites (like Capterra, GetApp and Software Advice) to gain insight into the actual user experience.
Let us show you how WebRezPro can help your property streamline operations and improve revenue and the guest experience with a free, no-obligation demo. Or check out the latest GetApp Category Leaders and Capterra Top 20 to discover today’s top hospitality property management solutions.
GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.
The Capterra Top 20 report constitutes the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Capterra or its affiliates.