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7 Considerations for Reopening Your Hotel Restaurant in a Post-COVID World
As many regions around the world move into new phases of their COVID-19 response plan, restaurants are beginning – or at least
As many regions around the world move into new phases of their COVID-19 response plan, restaurants are beginning – or at least
While the latest J.D. Power North America Hotel Guest Satisfaction Index (NAGSI) Study (2020) was cut a little short due to COVID-19,
Every year, TripAdvisor celebrates exceptional hotels, airlines, restaurants, attractions, beaches, destinations and experiences around the world with its annual Travelers’ Choice® Awards.
No matter what type of lodging operation you run, beds need to be changed, countertops need to be scrubbed, and linens need
Faced with limited demand due to COVID-19 travel restrictions, hoteliers must think outside the box to capture bookings and maximize revenue. Pricing
As lockdowns start to lift, hotel bookings are beginning to pick up. Despite ongoing COVID concerns, people are eager to venture out
As the hotel industry recovers from COVID-19 it will be important to maintain daily operational efficiency despite reduced staff levels and new
COVID-19 changed our daily lives in the blink of an eye. We’ve had to act fast and drastically in our efforts to
The world has been a strange and scary place lately as we battle COVID-19, but as our combined efforts to beat the
The world will likely see a reduction in international travel for the foreseeable future. Uncertainty around border restrictions and a wariness to
COVID-19 has pushed us all into a world of caution. Social distancing regulations and fear of infection have impacted our daily lives
It’s hard to know exactly how fast hotel occupancy levels will bounce back as COVID-19 cases drop and travel restrictions lift around
According to Larry Mogelonsky of Hotel Mogel Consulting, COVID-19 might be a boon for direct bookings. As OTAs (online travel agencies) struggle
As a company and brand it can be hard to know what to say when the whole world seems to be grinding
COVID-19 and the travel restrictions and lockdowns required to reduce the spread of the virus have brought about an unprecedented drop in
As borders are closed, events and gatherings cancelled, and general populations asked to stay home in an attempt to slow the spread
In the hospitality industry, mobile technology is rapidly modernizing operations and changing guest expectations. Our mobile phones can do almost anything these
Businesses are reaching out to customers today in more ways than ever before—by social media, chatbot, mobile messaging, SMS, phone call, email,
As guest expectations evolve along with technology, it’s increasingly important for hotels to streamline operations and meet guest demand for mobile interactions
Whether you completely shut down over winter or have fewer bookings, low travel seasons can prove just as advantageous as peak travel
The month of love is almost upon us—is your hotel ready to woo guests? Whether you personally relish the romance of Valentine’s
If you’ve only ever thought of upselling as a way to increase revenue, think again. First and foremost, upselling and cross-selling are
The rise of mobile devices may appear threatening to an industry where face-to-face interactions and human connections are its defining characteristics. Even
Goodbye, 2019; hello, 2020! As we look back on another exciting year in hospitality, our final post for the year highlights our