The month of love is almost upon us—is your hotel ready to woo guests? Whether you personally relish the romance of Valentine’s Day or think it’s nothing more than a marketing tactic, Valentine’s Day is a prime opportunity to boost the bottom line of any business in the hospitality industry.
Here are some ideas to make guests fall in love with your property this Valentine’s Day!
Offer Something Special
It goes without saying that romance packages do well during February. From wine and chocolates to spa treatments and candlelit dinners, romance packages are popular throughout the year. Consider spicing things up by offering something a little different to stand out this Valentine’s Day. Some ideas that go well with accommodation include couples classes (think painting, pottery or surfing lessons), tours and activities, event tickets, and in-room extras like massage kits, fairy lights and cocktail stations—and consider including babysitting for couples with kids. You could even go all out and put together a customizable proposal package!
Have you thought of offering something special for those without partners too? A self-love spa package could be promoted to singles, complete with a free drink at the bar during singles’ happy hour. Or perhaps an anti-Valentine’s Day package for groups of friends that could include tickets to a show, party or speed-dating event.
From activities to in-room extras, ancillary products and services that can be included in packages can also be offered as add-ons, allowing guests to customize their stay whether they book a package or a standard rate. People are inclined to indulge on occasions such as Valentine’s Day, so take the opportunity to offer relevant upsells to boost your bottom line.
Your imagination is the limit—just be sure to tailor packages and add-ons to your property’s key guest segments and to reflect the personality of your brand. Once you’ve created your special offers, make sure those packages and add-ons are available to guests on your property’s website through your online booking engine.
Celebrate in Style
Dressing up for special occasions makes us feel good about ourselves and Valentine’s Day is the perfect excuse for doing just that. If your property has the space and facilities, why not throw a party to celebrate your guests? The glamour and mystery of a masquerade ball, the seduction of a salsa dancing night, or the fun of a speed-dating event will attract both travelers and locals looking to celebrate Valentine’s Day in style.
Look to your locale for inspiration. Today’s travelers enjoy authentic experiences so injecting some local flavor into your event will help create a memorable affair. Whatever event you plan, make sure it fits your brand and clientele, and incorporate it into a swanky date-night package your guests can’t resist.
Set the Mood
Nothing sets the mood for romance like soft light, seductive music and succulent food, so dim the lights, choose a romantic playlist and add some aphrodisiacs to your menu.
When it comes to decorations, both common areas and guest rooms can be dressed up with fairy lights, flowers, heart garlands and such. Choose decorations that complement your property’s décor to avoid coming across as tacky, and resist the urge to go over the top—you don’t want to alienate guests who aren’t there to celebrate Valentine’s Day.
When choosing a romantic playlist, it’s important to select a soundtrack that also reflects your brand identity. Consider incorporating local artists and if you can host them live, even better. Imagine the elegance of live piano music or the soul of an acoustic guitar in your lobby.
Valentine’s Day is the perfect excuse to spice up your menu with irresistible limited-time specials that will also attract local customers. Let your chef express their passion through creative and adventurous dishes like oyster shooters, sweet and smoky cedar-planked salmon, shakshuka, black truffle ravioli, and chocolate and raspberry torte. Don’t forget cocktails!
It’s important to set the mood even before guests set foot on your property—you’ve got to lure them through your doors via your website first! Do this by making sure your Valentine’s Day specials and packages are promoted on both the packages page and the homepage. Consider adding a popup, inviting guests to take a peek at your romantic specials. Update photos to include images that portray your romantic side, like an intimate table setting for two, a rose-petal-covered bed, a couple enjoying a drink at the bar.
Share the Love
Once all your Valentine’s Day plans are in place, shout it from the rooftops! Make sure customers know what your property has to offer.
In addition to promoting your Valentine’s Day specials and events on your website as mentioned above, send targeted email campaigns to segmented mailing lists. (Here are some great examples from our partner, Revinate.) Consider offering discounts or exclusive deals to guests who have stayed before or just to your most loyal customers. Send two rounds of emails—one a few weeks in advance to remind customers Valentine’s Day is coming and let them know what you have to offer, and another about a week before the big day to catch those last-minute bookers! Managing email campaigns is a breeze with a property management system that offers automatic emails and/or integration with CRM platforms.
If you are hosting a themed event, create posters that can be put up around town, and start promoting it on social media weeks in advance.
Speaking of social media, occasions like Valentine’s Day generate plenty of fun and photogenic content to share on your social channels. As well as promoting your property’s special offers, take the opportunity to create themed content that strengthens customer relationships and attracts new ones. Contests and campaigns asking guests to share their own stories and content are good ways to drive engagement. Put effort into creating enticing images that provide a glimpse of what awaits guests at your property.
Run targeted Facebook ads, bid for online advertising terms like “Valentine’s Day hotel deals,” and make sure you communicate special packages through your OTA channels too. Selling special rates and packages on multiple OTAs is simple and automated when your property management system is integrated with a channel manager.
Whether or not you’re a lover of Valentine’s Day, it’s an occasion that lodging operators should embrace. With Valentine’s Day spending totaling approximately 20 billion dollars in the U.S. alone, this romantic holiday can be a lucrative one for hoteliers. We hope some of the above ideas help make guests fall in love with your property this Valentine’s Day.