Hotel Trend Alert: Very Important Pet Perks
When the world closed down in 2020, it wasn’t just toilet paper that was rushed off the shelves—there was a rush on pets too, particularly dogs. Shelters couldn’t keep up with applications and breeders had year-long waitlists. Working from home made it the perfect time to welcome a new furry family member. As travel opens […]
Creating Coworking Hotel Spaces
With the pandemic and subsequent lockdowns, the world kept going by remote workforces. While offices are opening up once again, the high level of remote work remains as companies and their staff discovered how possible it was. In 2021, the amount of permanent remote work actually doubled from pre-pandemic levels. As office walls have come […]
How to Create a Seamless Mobile Guest Experience at Your Hotel
The digital transformation of the hotel industry was coming (slowly but surely) anyway, but then Covid-19 happened. Now, suddenly, more hotel guests than ever expect self-serve, on-the-go options throughout their entire travel journey. Hospitality Technology’s 2021 Customer Engagement Technology Study found: From researching accommodation options to ordering room service, approximately half your guests want to […]
A Quick Guide to Online Distribution for Independent Hotels
Remember when hotels were mostly booked through brick and mortar travel agencies or looked up in the yellow pages (the paper kind)? We’re going back 20-odd years ago, so you’re forgiven if you don’t! These days, the realm of hotel distribution has evolved with technology to span both the physical and digital worlds—with heavier reliance […]
Use Your PMS to Reduce Stress at the Front Desk
Without an automated property management system (PMS), life at the front desk is hard. You have guests checking in, guests checking out, guests disputing their bills… There are a thousand and one little tasks that need doing, and you have to handle it all with a pleasant smile. From bookings to check-outs and beyond, a […]
5 More Reasons to Go With WebRezPro
We know choosing core hotel technology is easier said than done. Replacing your property management system (PMS) is not a decision to take lightly and with so many solutions on the market, hoteliers have an increasingly hard choice to make. Any leading cloud PMS should help you improve your daily workflow, business visibility, and the […]
SWOT Analysis for Hotel Management Software
When undertaking the difficult task of choosing a new property management system (PMS) for your hotel, a SWOT analysis can help put you on the right track from the get-go. By carefully considering all the implications of a new PMS and the various integrations available, you and your team can set your expectations and identify […]
Room Pricing Strategies for Independent Hoteliers
Setting the perfect price for hotel rooms has never been an easy task. It’s not just a question of what rooms are worth, taking into consideration costs, location and services; setting room rates also depends on what customers are willing to pay, local competition, seasonal variations, and other market influences that affect supply and demand. […]
Welcoming Extended-Stay Guests to Your Hotel
As the pandemic rolls on, many hotels have had to adapt to a changing business mix. Corporate hotels shifted their focus to leisure travelers, while resorts that catered largely to international guests were suddenly dependent on domestic travelers. For properties that have been able to pivot, the ability to diversify their offerings to meet their […]
Managing Guest Expectations during a Labor Shortage
So many things have changed through the pandemic—and guest expectations are one of them. On one hand, guests are expecting the same types of experiences they once had. On the other hand, they have amped up their expectations of cleanliness, touchless technology, and timely digital communication. With these high expectations, how do hotels fare when […]
5 Promotional Rate Strategies to Boost Hotel Revenue
As travel picks up with the warming weather, it’s that time of year your hotel may be thinking about running special packages and promos to stand out from the competition. Promotional rates are not only good for maximizing occupancy and revenue, but they’re fun too! While your guests get great value, you get the opportunity […]
Uncharted Times Call for Flexible Hotel Management Systems
COVID-19 changed our daily lives in the blink of an eye. We’ve had to act fast and drastically in our efforts to contain the virus and, in doing so, we’re reminded that agility and flexibility are key to navigating an unexpected turn of events. The travel industry has been one of the hardest hit, and […]