Improve Guest Experience with Automated Emails
With new online platforms popping up all the time, it’s easy to get caught up in the excitement of new marketing and communications opportunities. While it’s important to keep up with current trends like Instagram and Twitter, don’t forget to give a little TLC to a tried and true strategy in your communication toolbox: email. […]
Unlocking Mobile Keys for Independent Hotels
The mobile revolution has and continues to impact the hospitality industry in a big way. According to the J.D. Power 2017 North America Hotel Guest Satisfaction Index Survey, incorporating mobile technology into the guest experience results in higher guest satisfaction. This is no surprise considering the ubiquity of smartphones. From Googling the answer to a […]
LIC Hotel
Located in Long Island City, New York, LIC HOTEL is a 77-room hotel that offers amenities like free WiFi, a fitness center, an onsite bar and complimentary breakfast. LIC Hotel has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro to take online bookings! Visit Website
Basecamp Resorts Canmore
Located in Canmore, Alberta, in the heart of the Canadian Rockies, Basecamp Resorts Canmore offers a variety of accommodation options including studio suites and one- to three-bedroom suites equipped with full kitchens. Guests appreciate the rooftop patio with a hot tub and you won’t have to leave your dog at home because some suites are dog-friendly! Basecamp Resorts […]
Getting to Know WebRezPro: Location Module
Hospitality technology of today must be flexible to adapt to the unique and evolving needs of modern accommodation. Not all properties are run the same way. WebRezPro property management system meets the diverse operational requirements of independent accommodation providers through flexible standard features and optional modules. One such module is our Location Module. Designed for […]
Future Tech Trends to Start Thinking About Now
Remember when robots and virtual reality were fantasies of the distant future? Well, that’s not the case anymore. We’re currently living through a very exciting time, where the technology previously unique to our favorite science fiction movies is being realized. It seems like new tech is popping up every day and it’s hard to keep […]
Ancillary Sales: Maximizing Total Hotel Revenue
While the rooms department is the dominant revenue driver in most hotels, and selling more rooms is central to growing hotel revenue, many lodging operators are now taking a more holistic approach to revenue management. Today, a hotel stay is much more than a clean room and a comfortable bed. In such a competitive space […]
A Busy Hotelier’s Guide to Maintaining Online Reputation
In our digital world, online reputation has never been more critical to a hotel’s success. Online reviews and ratings give consumers more confidence in their booking decisions than ever before; in fact, BrightLocal’s latest Local Consumer Review Survey found that 74 percent of consumers say positive reviews make them trust a business more. Nurturing a […]
Sustainable Experiences Matter to Guests: Go Green to Keep Up
It’s 2017, the International Year of Sustainable Tourism for Development, and everyone is becoming evermore informed and concerned about the impact we have on the environment. That’s why it’s not hard to believe that 65% of global travellers expressed intent to stay at eco-friendly accommodation this year. That’s a large piece of the consumer pie […]
Beat Your Competition this Busy Season
Here in the north the days are warming up, travelers are planning their summer vacations, and accommodation providers are eagerly anticipating more guests. But along with higher occupancy comes more pressure and strain on property staff — the high season can be an exciting but stressful time! With increasing competition in the hotel industry, it’s […]
Key Ways Your Cloud PMS Upgrades the Guest Experience
As the hospitality industry grows increasingly competitive, more and more properties are investing in technology to help manage and enhance the guest experience. Ultimately, this means technology designed to automate and streamline operations that impact the guest experience, from guest transactions to communications to housekeeping. Expressly designed to automate daily hotel operations, property management systems […]
Bear Mountain Inn
Nestled at the base of Bear Mountain along the Appalachian Trail, the Bear Mountain Inn is just 45 minutes from New York City! Opened in 1915, this historic lodge offers 63 guestrooms including some that are pet-friendly. The inn also offers complimentary continental breakfast, onsite dining, a spa and so much more. The Bear Mountain […]
Essential Elements of a Hotel Website
Your hotel’s “shop window” to the world, your hotel website is the platform through which most new customers first become acquainted with your property. Through your website, prospective guests should get an accurate view of your property that leads to an informed booking decision. For a hotel website to successfully lead customers along the path […]
It Only Takes One Bad Experience: Don’t Send Your Guests Packing!
As consumers, customer service is important to most of us across the board, from retail to utilities. How many bad experiences are we prepared to put up with before switching brands? Our tolerance of bad service tends to depend on the availability or quality of the actual product. In the case of hotels, where customer […]
Optimizing Profit: Why Your PMS and RMS Should Work Together
Optimizing hotel occupancy and profit is an ongoing game of strategy for all types and sizes of properties. The biggest mistake is to set and forget room rates because all sorts of constantly changing factors impact consumer demand — and, therefore, occupancy and revenue — from the change of season to major local events to […]
Mobile Musts for Independent Hotels in 2017
Two years ago we wrote about mobile technology independent lodging operators should be seriously considering at that time and since then, mobile has become even more ingrained in the hospitality industry. So we thought it was about time to revisit and expand upon our original post as mobile technology continues to influence the way consumers […]
What to Look For in a PMS Today: Part 2 – Important Considerations
In Part 1 of this two-part post, we covered essential features to look for in a property management system (PMS) today, from guest profiles and reporting to integrated channel management and mobile accessibility. But in addition to software functionality, it’s also important to evaluate your prospective PMS provider in terms of whether they will be […]
What to Look For in a PMS Today: Part 1 – Essential Features
Choosing a property management system (PMS) is an important operational decision for hoteliers and innkeepers. These days there’s a wealth of choices when it comes to hospitality management software (which doesn’t make the decision any easier!), so we’ve put together a handy checklist of essential features to look for and other important considerations (Part 2 […]
7 Smart Social Media Practices for Hotels in 2017
Social media is an important part of an overall marketing strategy for most businesses these days — and just like any other digital application, it’s always evolving. To stay competitive on social media, lodging operators need to keep up with their platforms’ latest tools and trends and test new strategies to stand out. Here are […]
Paradise Cove Lodge
Located in Lake Isabella, California, Paradise Cove Lodge offers newly remodeled rooms with lake views, flat-screen TVs and free WiFi. The lodge also boasts a restaurant and bar that specializes in hand cut and seasoned steaks! Paradise Cove Lodge has chosen to use our cloud-based WebRezPro Property Management System to help with their day-to-day operations. […]
Travelers’ Choice Winners Highlight Importance of the Human Connection
Based on millions of traveler reviews collected from TripAdvisor® users worldwide over the past year, TripAdvisor announced the winners of its 2017 Travelers’ Choice Awards last week. Among the approximately 7,600 winners across various categories, we are thrilled to congratulate WebRezPro customers who made the esteemed list! Painted Boat Resort (Top 25 Hotels – Canada) […]
Hospitality Technology Trends to Implement in 2017
Here we are — 2017 — the whole year ahead of us! Ready to make it a good one? Perhaps you have already made some New Year’s resolutions, some of which might revolve around increasing the success of your business. For hoteliers and other lodging operators, technology is making operations more efficient and successful with […]
WebRezPro’s Top 5 Hotel Management Blog Posts of 2016
From hotel marketing to technology to general operations, we’ve discussed a lot of topics on the WebRezPro blog over the year and we hope you’ve found our posts useful and relevant to your property. To wrap up the year on our blog, we thought we’d highlight our five most popular posts of 2016. It’s not […]
Positive Outlook for Group Bookings in the New Year — Be Ready!
The New Year is just around the corner and it brings good news for North American hoteliers! TravelClick’s November 2016 North American Hospitality Review revealed that committed occupancy and ADR are showing major signs of growth in the first quarter of 2017, particularly for the group segment for which occupancy is up 6.8 percent. Looking […]
