How to Get Guests to Spend More at Your Hotel
Knowing your target market, crushing your marketing strategy, and providing the right kind of monetized amenities and services are essential for getting your hotel guests to spend more, but there’s another important part of the equation—the right technology. Inspiring your guests to spend more starts before they even set foot on your property. If your […]
The Ultimate Guide to Property Management Systems
WebRezPro is the proud sponsor of Hotel Tech Report’s 2022 edition of the Property Management System Buyers’ Guide, which is designed to help hoteliers find the best PMS solution for their business. “The hotel industry has been disproportionately impacted by the current pandemic and hotels everywhere have been forced to do more with less. The […]
4 Ways to Make Your Hotel a Family Favorite
Family travel is once again on the rise as travel begins to open up. While all segments of the population are traveling again, an important emphasis is on family holidays. By 2022, the number of family vacations is expected to increase by 25%. In the United States alone, total travel will amount to 376 million […]
6 New Digital Marketing Tools for Hotels to Speed Up Recovery
Do your hotel’s digital marketing initiatives need a boost? With the hospitality landscape as competitive as ever, it doesn’t hurt to try new things and diversify so all your marketing eggs aren’t in one digital basket. Over the past year, a few big players have created features specifically for the hospitality industry, to help hotels […]
Why Your Hotel Needs a Mobile PMS Now
Many hotels have already implemented a mobile property management system (PMS) at the heart of operations for the sake of convenience, organization, and cohesion. Those with mobile PMS leaned on it more than ever before in the face of the pandemic with features that allowed them to manage their hotel at an arm’s length to […]
Support 2021 Hotel Sustainability Demands With a Cloud PMS
Did you see the video of dolphins swimming in the Venice canals? As the human world slowed down, the natural world seemed to thrive—we saw firsthand how our impact makes a difference. As a result, interest in sustainability grew the world over. In contrast, the pandemic has been detrimental environmentally when it comes to the […]
5 Ways to Take the Hotel Guest Experience to the Next Level
As a traveler, it’s a great feeling when you visit a hotel’s website or walk into your hotel room and feel as though someone else has thought of and catered to your every desire. The hospitality industry is all about human connection and creating memories that will last a lifetime. While financial value plays a […]
How Can My Hotel Recover from the Pandemic? Focus on Feedback.
After 2020, the world is a different place, and yet, we’re not entirely sure what will be different when everything returns to normal—whatever that is! We don’t have to tell you that the hospitality industry is very different than before. Hotels have had to dodge every curveball imaginable and get very creative with their space […]
6 Tips for Reopening Your Hotel to Meetings and Events
With COVID-19 vaccines rolling out, travel confidence is slowly returning. That’s great news, but many hotels rely on more than just room sales to generate revenue. In addition to finding ways to safely get heads back in beds, hoteliers need to make a plan to safely start tapping back into their other major revenue streams, […]
How to Create a Welcoming Hotel Lobby During COVID-19
From happy hour to work stations, communal coffee to business socials, recent years have transformed hotel lobbies into social hubs. But, with COVID-19, many hotels have traded in the hub-bub for hub-blah. Yet your lobby remains as the heart of your hotel. With a little ingenuity and sanitized elbow grease, you can still create a […]
3 Tips for Essential COVID-19 Pre-Arrival Hotel Messaging
Pre-arrival messaging is an essential step in your customers’ journeys. Never has this been truer than during these COVID-19 times. Coronavirus updates change from day to day—and sometimes from hour to hour. As a result, accommodation cancellations are at an all-time high. So keep reading! If you’re looking for how to write an email to […]
10 Benefits of Having Online Registration at Your Hotel
***Guest post from Akia, a WebRezPro partner*** What is online check-in? While traditional registration involves filling out forms at the front desk, online check-in is a streamlined way to welcome guests. Hotel online check-in enables guests to complete a contactless check-in process before they arrive at the hotel. This process enables guests to either skip […]
10 Tips to Attract Hotel Guests and Kick COVID-19 to the Curb
Attracting hotel guests during COVID-19 is a challenge. The world is a different place and the effects on the hospitality industry may be longer lasting than initially anticipated. While hotels are struggling, we’ve heard inspiring stories about how some accommodations have adapted and continue to attract hotel guests during the pandemic. We hope these hotel […]
WebRezPro’s Top 5 Hotel Blog Posts of 2020
What a year. The COVID-19 pandemic has been the most disruptive event the modern hotel industry has ever seen. While countries closed their borders, we’ve come together as a global community like never before. Among our clients, we’ve seen an inspirational level of adaptability, creativity and resolve—characteristics that will remain essential going forward. As we […]
7 Considerations for Reopening Your Hotel Restaurant in a Post-COVID World
As many regions around the world move into new phases of their COVID-19 response plan, restaurants are beginning – or at least planning – to open their doors to on-site dining once again. The continuing need for social distancing and sanitization means running a restaurant (just like running a hotel) in this new era is […]
Cleanliness and Communication Key to Guest Satisfaction
While the latest J.D. Power North America Hotel Guest Satisfaction Index (NAGSI) Study (2020) was cut a little short due to COVID-19, the results (released in July) clearly support a focus on hotel cleanliness and proactive guest communications to drive guest satisfaction during the pandemic and beyond. The annual study measures guest satisfaction with the […]
5 Practical Ways Your Hotel PMS Makes Your Workday More Efficient
As the hotel industry recovers from COVID-19 it will be important to maintain daily operational efficiency despite reduced staff levels and new operational protocols. A modern property management system (PMS) is designed to make not only the hotel staff’s workday more efficient but the guests’ experience more satisfying. Streamline workflow and communications while offering more […]
Hotel Tech for a Touchless New World
COVID-19 has pushed us all into a world of caution. Social distancing regulations and fear of infection have impacted our daily lives as we avoid physical interaction. Even as cases drop and official restrictions ease, a level of cautiousness will likely remain with us for some time. Hotels and other businesses are operating under new […]
How Hotels Can Come Out Stronger from COVID-19
COVID-19 and the travel restrictions and lockdowns required to reduce the spread of the virus have brought about an unprecedented drop in occupancy for hotels and other lodging operations all over the world. Some properties have had to close out floors, suspend certain services such as dining and event services, or temporarily shut their doors. […]
8 Key Performance Indicators Hoteliers Should Be Tracking
Running a hotel is a complicated job with a never-ending list of responsibilities. It can be easy to get caught up in the day-to-day tasks that keep your property running smoothly and forget about taking time to assess your business’s performance. But, as they say, you can’t improve what you don’t measure – so start […]
Going Desk-less: The New Hotel “Front Desk”
Traditionally an indispensable point of contact between a hotel and in-house guests, the front desk has always been the place where guests check in, make requests, stop to chat, and check out. But not anymore. From mobile concierges to chatbots, today’s hospitality technology makes it possible for hotels to dispense with their physical front desk. […]
Data is All Around: How to Harness it for Hotel Success
From check-in to check-out and beyond, every action and interaction in a hotel generates data. But don’t let that daunt you. With the right systems in place, the right data can be harnessed in real time and accessed as needed to improve the guest experience and your property’s bottom line. What data and what for? […]
Connecting Technology for a Better Human Connection: How Hotels Can Simplify Guest Messaging
Just as communication between friends and family has evolved due to the rise of mobile technology and social media, so has communication between businesses and their customers. Consumers expect to be able to connect with businesses as easily and conveniently as they connect with family and friends, and that’s why more and more hotels are […]
5 Hospitality Trends to Look Out For in 2019
A new year is beginning, and it’s the perfect time to take stock of what’s working, what isn’t, and start making a plan for finding success and wowing customers in 2019. Need a change but lack inspiration? Here are a few hospitality trends that will dominate in the new year: More Mobile The transition to […]