How To Make Your Hotel a Workation Destination
Traveling for work is nothing new. But since the pandemic, the ubiquitous business trip has seen a plot twist. With more people than ever engaged in remote work, many are enjoying the advantage of working literally anywhere that has wifi. That has thousands of guests combining work with travel in pursuit of new experiences and […]
The Hotel of the Future
Do you wonder what the hotel of the future will look like? We’re not talking about a hotel on the moon or anything (but imagine the views!), yet rather what we can expect from hotels in the next decade or so based on current trends and forerunner technologies already in use. It’s not so much […]
SWOT Analysis for Hotel Management Software
When undertaking the difficult task of choosing a new property management system (PMS) for your hotel, a SWOT analysis can help put you on the right track from the get-go. By carefully considering all the implications of a new PMS and the various integrations available, you and your team can set your expectations and identify […]
Welcoming Extended-Stay Guests to Your Hotel
As the pandemic rolls on, many hotels have had to adapt to a changing business mix. Corporate hotels shifted their focus to leisure travelers, while resorts that catered largely to international guests were suddenly dependent on domestic travelers. For properties that have been able to pivot, the ability to diversify their offerings to meet their […]
Managing Guest Expectations during a Labor Shortage
So many things have changed through the pandemic—and guest expectations are one of them. On one hand, guests are expecting the same types of experiences they once had. On the other hand, they have amped up their expectations of cleanliness, touchless technology, and timely digital communication. With these high expectations, how do hotels fare when […]
5 Promotional Rate Strategies to Boost Hotel Revenue
As travel picks up with the warming weather, it’s that time of year your hotel may be thinking about running special packages and promos to stand out from the competition. Promotional rates are not only good for maximizing occupancy and revenue, but they’re fun too! While your guests get great value, you get the opportunity […]
Customer Retention: How to Keep Your Hotel Guests Coming Back
A hotel website, ads, brochures, emails, and social media are just some of the ways hoteliers try to bring guests to their property. On average, the cost of acquisition for hotel bookings can be as high as 25% of your total booking cost. But it costs much less to bring that same guest back to […]
How to Help Your Hotel Thrive Post Pandemic
The pandemic era has been referred to as a reset for the hospitality industry. It’s been difficult for many hotels to stay open amid lockdowns and strict protocols, yet the pressure acted as a greenhouse for some, resulting in greater innovation and growth than ever. As we look optimistically toward the end of the pandemic, […]
How to Get Guests to Spend More at Your Hotel
Knowing your target market, crushing your marketing strategy, and providing the right kind of monetized amenities and services are essential for getting your hotel guests to spend more, but there’s another important part of the equation—the right technology. Inspiring your guests to spend more starts before they even set foot on your property. If your […]
The Ultimate Guide to Property Management Systems
WebRezPro is the proud sponsor of Hotel Tech Report’s 2022 edition of the Property Management System Buyers’ Guide, which is designed to help hoteliers find the best PMS solution for their business. “The hotel industry has been disproportionately impacted by the current pandemic and hotels everywhere have been forced to do more with less. The […]
4 Ways to Make Your Hotel a Family Favorite
Family travel is once again on the rise as travel begins to open up. While all segments of the population are traveling again, an important emphasis is on family holidays. By 2022, the number of family vacations is expected to increase by 25%. In the United States alone, total travel will amount to 376 million […]
6 New Digital Marketing Tools for Hotels to Speed Up Recovery
Do your hotel’s digital marketing initiatives need a boost? With the hospitality landscape as competitive as ever, it doesn’t hurt to try new things and diversify so all your marketing eggs aren’t in one digital basket. Over the past year, a few big players have created features specifically for the hospitality industry, to help hotels […]
Why Your Hotel Needs a Mobile PMS Now
Many hotels have already implemented a mobile property management system (PMS) at the heart of operations for the sake of convenience, organization, and cohesion. Those with mobile PMS leaned on it more than ever before in the face of the pandemic with features that allowed them to manage their hotel at an arm’s length to […]
Support 2021 Hotel Sustainability Demands With a Cloud PMS
Did you see the video of dolphins swimming in the Venice canals? As the human world slowed down, the natural world seemed to thrive—we saw firsthand how our impact makes a difference. As a result, interest in sustainability grew the world over. In contrast, the pandemic has been detrimental environmentally when it comes to the […]
5 Ways to Take the Hotel Guest Experience to the Next Level
As a traveler, it’s a great feeling when you visit a hotel’s website or walk into your hotel room and feel as though someone else has thought of and catered to your every desire. The hospitality industry is all about human connection and creating memories that will last a lifetime. While financial value plays a […]
How Can My Hotel Recover from the Pandemic? Focus on Feedback.
After 2020, the world is a different place, and yet, we’re not entirely sure what will be different when everything returns to normal—whatever that is! We don’t have to tell you that the hospitality industry is very different than before. Hotels have had to dodge every curveball imaginable and get very creative with their space […]
6 Tips for Reopening Your Hotel to Meetings and Events
With COVID-19 vaccines rolling out, travel confidence is slowly returning. That’s great news, but many hotels rely on more than just room sales to generate revenue. In addition to finding ways to safely get heads back in beds, hoteliers need to make a plan to safely start tapping back into their other major revenue streams, […]
How to Create a Welcoming Hotel Lobby During COVID-19
From happy hour to work stations, communal coffee to business socials, recent years have transformed hotel lobbies into social hubs. But, with COVID-19, many hotels have traded in the hub-bub for hub-blah. Yet your lobby remains as the heart of your hotel. With a little ingenuity and sanitized elbow grease, you can still create a […]
3 Tips for Essential COVID-19 Pre-Arrival Hotel Messaging
Pre-arrival messaging is an essential step in your customers’ journeys. Never has this been truer than during these COVID-19 times. Coronavirus updates change from day to day—and sometimes from hour to hour. As a result, accommodation cancellations are at an all-time high. So keep reading! If you’re looking for how to write an email to […]
10 Benefits of Having Online Registration at Your Hotel
***Guest post from Akia, a WebRezPro partner*** What is online check-in? While traditional registration involves filling out forms at the front desk, online check-in is a streamlined way to welcome guests. Hotel online check-in enables guests to complete a contactless check-in process before they arrive at the hotel. This process enables guests to either skip […]
10 Tips to Attract Hotel Guests and Kick COVID-19 to the Curb
Attracting hotel guests during COVID-19 is a challenge. The world is a different place and the effects on the hospitality industry may be longer lasting than initially anticipated. While hotels are struggling, we’ve heard inspiring stories about how some accommodations have adapted and continue to attract hotel guests during the pandemic. We hope these hotel […]
WebRezPro’s Top 5 Hotel Blog Posts of 2020
What a year. The COVID-19 pandemic has been the most disruptive event the modern hotel industry has ever seen. While countries closed their borders, we’ve come together as a global community like never before. Among our clients, we’ve seen an inspirational level of adaptability, creativity and resolve—characteristics that will remain essential going forward. As we […]
7 Considerations for Reopening Your Hotel Restaurant in a Post-COVID World
As many regions around the world move into new phases of their COVID-19 response plan, restaurants are beginning – or at least planning – to open their doors to on-site dining once again. The continuing need for social distancing and sanitization means running a restaurant (just like running a hotel) in this new era is […]
Cleanliness and Communication Key to Guest Satisfaction
While the latest J.D. Power North America Hotel Guest Satisfaction Index (NAGSI) Study (2020) was cut a little short due to COVID-19, the results (released in July) clearly support a focus on hotel cleanliness and proactive guest communications to drive guest satisfaction during the pandemic and beyond. The annual study measures guest satisfaction with the […]