Independent hotels receive reservations from a variety of sources, including the property website, third-party channels (OTA, GDS, etc.), and even by phone
Today’s guests expect to be treated as more than a generic room number. According to recent research from Skyscanner, 66 percent of
Measuring the strength of your guest relationships is critical to the success and stability of your property. Loyal guests not only provide
By leveraging automated email tools within your property management system (PMS), you can streamline your post-stay email strategy while personalizing communication through
Guest post from RoomPriceGenie, a WebRezPro partner At a Glance Busy periods bring maximum revenue potential but stretch independent hotels to their
Since the pandemic, guests expect self-service options they can access from their mobile device. With more and more reservations occurring on mobile
Clear communication is vital between hoteliers and their guests. You can’t arrange a single stay without it, let alone build loyalty. Hoteliers
Repeat guests form the backbone of the hospitality industry and ensure your business thrives in a competitive, ever-changing marketplace. Building a loyal
Our WebRezPro design team was excited to develop a new website for Beau Rivage Motel that highlights their ideal Old Orchard Beach
As hoteliers gear up for the high season, hotel data security must stay top of mind. Cybercriminals target hotels when they’re busy;
Your property management system (PMS) is the command center of your property from which day-to-day operations are carried out and data is
In today’s competitive hospitality landscape, total revenue performance extends far beyond RevPAR. In Canada, room sales typically account for 75 percent of
You cannot offer a great guest experience without understanding the key performance indicators (KPIs) that define your property’s financial viability. Tracking these
Going live with a new property management system (PMS) is a big deal. If you’ve recently made the switch, congratulations! It takes
Hotels rely more and more on revenue sources outside the rooms themselves, such as activities, spa, restaurant, and bar. With revenue from
Hoteliers depend on robust, user-friendly software to streamline workflows, drive guest engagement, and maximize revenue. However, leadership may not always see the
Since the pandemic, self check-in has evolved from convenience to expectation as travelers prioritize a smooth arrival. Seventy percent of American travelers
Amenities are often used to surprise and delight guests with elevated touches they weren’t anticipating. Such amenities don’t have to break the
Check-in forms a critical part of the guest experience and presents an opportunity to signal a smooth, enjoyable stay ahead. A guest’s
We’re officially among the best in hotel technology! We’re proud to announce that WebRezPro has again achieved Expedia Group Preferred Connectivity Partner
Effective pre-arrival communication streamlines the guest journey, solidifies brand identity, and drives revenue through targeted upselling. However, while thoughtful touchpoints build anticipation
Today’s travelers prefer digital booking channels, with 80 percent saying it’s important to complete their reservations entirely online. However, that still leaves
AI is fast becoming the first layer of travel discoverability, and some AI tools even have direct booking capabilities. These platforms permeate
Repeat guests form the backbone of your customer base, providing reliable revenue year after year—it costs five to seven times less to
