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How to Increase Hotel Guest Retention: A Guide to Managing VIP & Repeat Guests
Repeat guests form the backbone of the hospitality industry and ensure your business thrives in a competitive, ever-changing marketplace. Building a loyal
Repeat guests form the backbone of the hospitality industry and ensure your business thrives in a competitive, ever-changing marketplace. Building a loyal
Our WebRezPro design team was excited to develop a new website for Beau Rivage Motel that highlights their ideal Old Orchard Beach
As hoteliers gear up for the high season, hotel data security must stay top of mind. Cybercriminals target hotels when they’re busy;
Your property management system (PMS) is the command center of your property from which day-to-day operations are carried out and data is
In today’s competitive hospitality landscape, total revenue performance extends far beyond RevPAR. In Canada, room sales typically account for 75 percent of
You cannot offer a great guest experience without understanding the key performance indicators (KPIs) that define your property’s financial viability. Tracking these
Going live with a new property management system (PMS) is a big deal. If you’ve recently made the switch, congratulations! It takes
Hotels rely more and more on revenue sources outside the rooms themselves, such as activities, spa, restaurant, and bar. With revenue from
Hoteliers depend on robust, user-friendly software to streamline workflows, drive guest engagement, and maximize revenue. However, leadership may not always see the
Since the pandemic, self check-in has evolved from convenience to expectation as travelers prioritize a smooth arrival. Seventy percent of American travelers
Amenities are often used to surprise and delight guests with elevated touches they weren’t anticipating. Such amenities don’t have to break the
Check-in forms a critical part of the guest experience and presents an opportunity to signal a smooth, enjoyable stay ahead. A guest’s
We’re officially among the best in hotel technology! We’re proud to announce that WebRezPro has again achieved Expedia Group Preferred Connectivity Partner
Effective pre-arrival communication streamlines the guest journey, solidifies brand identity, and drives revenue through targeted upselling. However, while thoughtful touchpoints build anticipation
Today’s travelers prefer digital booking channels, with 80 percent saying it’s important to complete their reservations entirely online. However, that still leaves
AI is fast becoming the first layer of travel discoverability, and some AI tools even have direct booking capabilities. These platforms permeate
Repeat guests form the backbone of your customer base, providing reliable revenue year after year—it costs five to seven times less to
A direct online booking engine attached to your website and integrated with your property management system (PMS) is crucial for gathering profitable
Spring break is around the corner, and it’s no longer reserved for college students looking to perfect their keg stand. Families, solo
Whether online or in person, a strong first impression drives guest engagement. Psychologists point to the primacy effect—that introductory interactions carry greater
A hotel property management system (PMS) like WebRezPro is a software platform through which you can oversee every aspect of operations, including
Like the rest of your infrastructure, your hotel’s tech stack must be robust and adaptable to keep pace with the evolving market.
With the holiday rush behind us, now is the perfect moment to set the stage for a successful year ahead. While exceptional
Love and travel go hand in hand, and many properties take advantage of Valentine’s Day to boost bookings. In fact, as a