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How to Create a Guest Experience to Remember
A great guest experience is one where your guest enjoys their stay and, ideally, returns next year. That’s it. While the bells,
A great guest experience is one where your guest enjoys their stay and, ideally, returns next year. That’s it. While the bells,
Independent hotels receive bookings through various channels, including telephone, email, property website, and third-party booking channels (like Expedia, Airbnb, Google, etc.). Staying
Demand fluctuation, a competitive marketplace, and unpredictable world trends require hoteliers to be more agile than ever before. But implementing strategic solutions
While economic uncertainty is curbing spending, people still plan to travel this holiday season—albeit more carefully, booking trips earlier and choosing options
Eventually, you and your guest will have to say goodbye…unless they’re planning a very extended stay. When it comes to bringing guests
In today’s hospitality landscape, technology seems to change daily. From property management software and instant messaging apps to CRM platforms and revenue
Change can be daunting, especially when it involves time, resources, and complex decisions. For busy lodging operators, disrupting the status quo may
Everyone wants to deliver a five-star guest experience, but what exactly is it? And how can hospitality managers or hoteliers create this?
Your check-in experience impacts every guest. The simpler and more streamlined that experience, the happier your guests will be. Nobody enjoys standing
In a previous post about the benefits loyalty programs can bring to independent hotels, we highlighted a study by the Center for
Healthy guest data is the foundation of a great guest experience. Without it, lodging operators can’t know their guests and give them
From private islands to fairy cottages, treehouses to ghost towns, WebRezPro has some unique accommodation clients. Over the years, we’ve worked with
Guests need your help for a smooth, relaxing stay. However, they may not always want to stop at the front desk, especially
Data integration has always been a core concept of hotel property management systems (PMS). From front desk to housekeeping to accounting, the
Guest engagement is fundamental to the success of a hotel. Without it, you can’t build excitement around your brand, grow guest loyalty
Change is always afoot. Thankfully, today’s hotel management software solutions give lodging operators a clear view of their business at all times,
Shoulder season is gearing up with more guests than ever willing to be flexible with their dates and stretch their vacations into
We’re all familiar with the traditional way to check in to a hotel, complete with standing in line, completing on-the-spot registration, and
As of 2019, more than half of hotel bookings came from online travel agents (OTAs) like Expedia and Booking.com. Ouch. That’s a
An online booking engine allows you to accept direct (commission-free) bookings 24/7 through your property’s website. In this day and age, every
You probably have mixed feelings about Online Travel Agencies (OTAs) like Expedia and Booking.com. On the one hand, they bring in a
Whether you’re running your property with a big book and pencil or spreadsheets or an outdated computer system, disconnected hotel management systems
Are you still managing your hotel’s reservations manually? Printing housekeeping schedules? Manually closing out each day? If so, there are much better
There’s been much ado about Millennials (born early 1981 through 1996)—and for good reason. As the largest generation in the U.S., tech-savvy