3 Ways to Strengthen Your Guest Database
Healthy guest data is the foundation of a great guest experience. Without it, lodging operators can’t know their guests and give them what they want. But it isn’t enough to collect data, you need to manage and maintain that data to use it effectively. When your guest database is managed well, it allows you to […]
Kilmorey Lodge
Located in Waterton Lakes National Park in southern Alberta, Kilmorey Lodge has both outdoor adventure and fine dining with a side of history. The lodge was originally built in 1926–almost 100 years ago. The lodge burned down in 2009, but it is now up and running again, taking reservations for August-December 2022. This isn’t even […]
Demystifying the Metaverse for Independent Hotels
POV: you enter the lobby of a five-star luxury hotel. Friendly agents behind the front desk exude welcoming smiles while sky-high ceilings inspire a sense of awe and walls adorned with fine artwork remind you that you’re staying near the Louvre in the world-class, cultural city of Paris—all from the comfort of your own home. […]
Self-Service Hotel Applications Guests Want Now
Guests need your help for a smooth, relaxing stay. However, they may not always want to stop at the front desk, especially when they’re stumbling in fresh off a red-eye or when a self-service option would be much faster. Seventy-three percent of guests are more likely to select a hotel with self-service technology. Self-service technology […]
Client Spotlight: Footbridge Beach Motel
Our latest case study highlights the experience of one of our awesome motel clients, Footbridge Beach Motel in Ogunquit, Maine. This story is a little different from our other case studies as it tells the tale of an existing customer who left, tested the water elsewhere… and came back again. Owner Mark Kilduff and his […]
Watershed Hotel & Event Center
Located on the Sheboygan River in WI, Watershed Hotel & Event Center has everything you need for a peaceful visit. Each room comes with free WiFi, free parking, and a continental breakfast. They have options for both short term and extended stays. Plus, you can bring your pooch! Watershed Hotel & Event Center has chosen […]
The Raven’s Nest Hotel
Need peace, quiet, and a place to hike? Pay a visit to The Raven’s Nest Hotel in British Columbia. Each room comes with free WiFi, a smart TV, and beautiful handmade furniture. There’s plenty of wildlife nearby too. The local lake is a duck sanctuary, and the deer come right outside your door! The Raven’s Nest […]
A Shoulder Season Checklist for Independent Hoteliers
Shoulder season is gearing up with more guests than ever willing to be flexible with their dates and stretch their vacations into fall in search of a deal. Post-pandemic, with more people ready to travel and able to work remotely, shoulder season is no longer the sleepy catch-up period it used to be. Make sure […]
5 Reasons Self-Check-in is a Must at Your Hotel
We’re all familiar with the traditional way to check in to a hotel, complete with standing in line, completing on-the-spot registration, and receiving hotel instructions. Front desk staff must verify IDs, enter information into the property management system (PMS), provide the Wi-Fi password, breakfast times, etc., and hand over a room key. In a nutshell, […]
Hotel Review Scores Are Down: Let’s Boost ‘Em Up!
Post-pandemic, with inflation and high demand, hotels cost more. However, that high demand coupled with labor shortages and Covid precautions makes it harder for hotels to do more. This has left many guests disgruntled and feeling like they haven’t received enough value for the money they’ve spent. According to a recent J.D. Power study, hotel […]
Cromwell Manor Historic Inn
Located in Cornwall, NY, Cromwell Manor Historic Inn has colonial ambiance with modern WiFi, perfect for weddings and corporate retreats. Raise a glass of champagne under the sycamore tree or nibble on meeting snacks in the dining room/boardroom. When you’re ready to wander outside the hotel, there are plenty of restaurants, spas, and hiking trails […]
Uncovering Hidden Fees in Credit Card Processing
Hoteliers, understanding what you really pay to take credit cards doesn’t have to be so complicated. ***Guest post from Novera Payment Solutions, a WebRezPro partner*** If you are like most business owners, you negotiated a “GREAT” deal on your credit card processing rates, but when you received your statement from your merchant processor, you were […]
How to Turn OTA Customers into Loyal Guests
As of 2019, more than half of hotel bookings came from online travel agents (OTAs) like Expedia and Booking.com. Ouch. That’s a lot of commission fees. Fortunately, that’s also a lot of visibility. It’s like window shopping. Guests browse hotels on OTAs, but they can be enticed onto your property’s own website through an appealing […]
5 Reasons You Need to Offer Online Bookings on Your Hotel Website
An online booking engine allows you to accept direct (commission-free) bookings 24/7 through your property’s website. In this day and age, every property should have one. All the beautiful hero images and polished phrases in the world won’t do you any good if your guest can’t follow through the moment they decide to book. Your […]
Are You Making the Most of Your OTA Profiles?
You probably have mixed feelings about Online Travel Agencies (OTAs) like Expedia and Booking.com. On the one hand, they bring in a significant number of bookings and offer beneficial exposure. On the other hand, they take a 15-30% cut of revenue. The truth is, despite the steep commissions, OTAs are a critical part of a […]
Lakeside Inn Orillia
Relax by the shore of the Lakeside Inn Orillia, located in Orillia, ON. Dangle your feet in the water off the private dock or fry up hot dogs on the barbeque. Close to #MaraNationalPark, there are plenty of trails for running and biking. Or, if you’d rather do something that involves a bit less sweat, […]
3 Serious Problems Caused by Disconnected Hotel Systems
Whether you’re running your property with a big book and pencil or spreadsheets or an outdated computer system, disconnected hotel management systems are detrimental to business any way you look at it. From double bookings (or not enough bookings) and disgruntled guests to painful night audits and gloomy financial statements, various glaring signs will show […]
Repackaging Hotel Packages
Every hotelier wants to add revenue, whether you’re looking to increase direct bookings, lift your ADR, or find the right promotional rates. But you’ll need more than four walls and a reasonably priced bed to keep your guests coming back. The advice you’ll find time and again is to create value-added packages, so we thought […]
Travel + Leisure World’s Best Award 2022 Winners
Congratulations to our clients who received the Travel + Leisure World’s Best Award 2022! Secret Bay: #45 The 100 Best Hotels in the World; #1 The 25 Best Resort Hotels in the Caribbean, Bermuda, and the Bahamas Shed your worries at Secret Bay in Dominica. This Caribbean resort has everything you need to relax. Strike […]
4 Simple Tips for Boosting Your Hotel’s Social Media Presence
Social media used to be a job that was conducted off the side of someone’s desk when they had free time. Nowadays, it can be a full-time commitment. The problem is most hoteliers simply don’t have the time or staff to execute a full-blown social media strategy, never mind hiring someone full-time to manage it. […]
5 Operational Tasks to Automate at Your Hotel Now
Are you still managing your hotel’s reservations manually? Printing housekeeping schedules? Manually closing out each day? If so, there are much better ways to use your time! Not to mention, manual operations are prone to human error that results in dissatisfied guests and lost revenue. With today’s hotel technology, there’s no reason to make things […]
Acqua in Bocca
Summer still not warm enough for you? Head to Acqua in Bocca, located in Yucatan, Mexico, to catch some rays. The resort is family and dog friendly. Rooms come with premium pillows, free WiFi, and even a “work from bed” table for those of you who still have to get those briefs done. Acqua in […]
The Beach Motel
Nestled by the shore of Lake Huron in Southampton, ON, The Beach Motel has everything you need to treat yourself. From luxurious hot stone massages at the spa to the artisanal snacks and cocktail kits you’ll find in your mini bar, The Beach Motel will have you coming back for more. Sleep on 300-count sateen […]
Gen Z: The Next Generation of Hotel Guests and How to Win Them Over
Born between approximately 1996 and 2012, Gen Z is more than comfortable with the latest technology. In fact, they’ve never experienced life without the internet. Gen Z is both socially conscious and sociable, whether or not they’re online. According to a Stanford survey, most Gen Z actually prefer in-person communication, so don’t neglect those smiling […]