A Hotelier’s Guide to Responding to Online Reviews
Consumers rely heavily on reviews to make purchasing decisions. The quantity and quality of online reviews help them decide what to buy or where to book, which makes reviews critical to a business’s success. As of 2021, 99.9 percent of US consumers look at them when they shop, at least some of the time. But […]
Amenida Residences
Need a place to crash during a conference? Stay at Amenida Residences. Located in Calgary, Alberta, this hotel has everything you need for a good day’s work and a good night’s rest. Rooms come with free Wi-Fi, ergonomic workstations, and pillow-top mattresses. There’s even a pool and fitness center, so you can stay in shape […]
Ocean Club Treasure Island Hotel
Book yourself a beachside stay at Ocean Club Treasure Island Hotel. Cradled alongside the turquoise waters of Treasure Island, Florida, this boutique hotel is right where you want to be, with easy access to nightlife, fine dining and, of course, the ocean. They even have in-suite massages! Ocean Club Treasure Island Hotel has chosen our […]
A Hotelier’s Guide to Generating Profitable Revenue
The goal of any business is to make money. But it’s not all about revenue. Think about it this way: If you increase revenue, but costs rise as well, your profit remains the same (or declines), and your business can’t grow. While it’s important to monitor top-line indicators like total revenue and RevPAR, focus on […]
How to Break Barriers to Hotel Tech Adoption
Modern hotel technology can streamline operations, increase revenue, and enhance the guest experience like never before. But investing in new tech can be intimidating, and barriers to adoption can make it seem out of reach… There are costs to consider… People won’t know the new system… Then you have the hassle of transferring your data… […]
Kingston Residences
Take a peek at our web design for Kingston Residences in Ontario. Our easy-to-navigate site shows guests exactly where to go. (We mean that literally; there are fun activities nearby.) Guests can stroll along Lake Ontario or stop for a visit at the Toronto Zoo. Kingston Residences has also chosen our cloud-based WebRezPro Property Management […]
What’s Hot in Hotel Tech
Is your hotel technology making things smoother than a well-made bed? If not, it may be time for an upgrade! We’re not talking about flashy bells and whistles. The hottest hotel tech streamlines operations and removes bumps for guests. From smart tech to self-service solutions, let’s take a look at innovations that can help your […]
Five Habits of a Successful Hotelier
Whether you’ve been running a hotel for decades or are brand new to the game, reflecting on your practices as a hotelier is always a valuable exercise. Nobody’s perfect, but taking the time to consider your methods and improve where you can points you in that direction. Curious if you’re doing everything in your power […]
6 Tips for Doing Social Customer Service Right
Great customer service has always been (and always will be) synonymous with the hospitality industry. But the approach to delivering customer service is evolving; great customer service has become synonymous with social customer service—providing customer care through your social media channels. Online reputation and social media are now inextricably tied to attracting new guests and […]
The Dover George
Book yourself a boutique stay at The Dover George. Located in Toronto, Ontario, this hotel is only a short walk from Port Dover Beach on the shores of Lake Erie. Their suites come with heated floors, plush mattresses, and a gourmet continental breakfast. The Dover George has chosen our cloud-based WebRezPro Property Management System to […]
Hotel Palomino
Looking for a taste of the Old West? Visit Hotel Palomino in Ridgway, Colorado. This western-themed hotel has contactless check-in, text-based concierge, and free parking for your four-wheeled steed. You can visit the mountains, then rest up for your next hike in a deluxe king bed. Hotel Palomino has chosen our cloud-based WebRezPro Property Management […]
The Holland Hotel
Book yourself a boutique stay at The Holland Hotel in Alpine, Texas. You can relax and enjoy the city’s Old West vibe or take a day trip to Big Bend National Park. The hotel even features a spa if you really need to destress. Rooms are pet-friendly and decorated in southwestern style. The Holland Hotel […]
The Hotel Limpia
Enjoy a snippet of history at The Hotel Limpia, built in 1912 in Fort Davis, Texas. The furnishings are period, but the Wi-Fi definitely is not. Stroll through their gardens or sit down for a macchiato and Danish in the coffee lounge. Or if you’re looking for something more substantial, there’s always Blue Mountain Bar […]
Marker 8 Hotel & Marina
Treat yourself to some Florida sunshine at Marker 8 Hotel & Marina. Located near the St. Augustine Historic District, this property has it all, whether you’re looking to stroll the cityscape or relax by the pool. You may even decide to take a peek at their lovely gardens… Marker 8 Hotel & Marina has chosen […]
5 More Cool WebRezPro Features You Might Not Know About
From interactive overrides to banned guests, WebRezPro has many cool features you won’t find in every property management system. We understand there can be a lot to learn during the onboarding process, and getting to know the ins and outs of your system takes time. That’s why we’re here for you every day. We want […]
Home Base at Mt Telemark Village
Looking for a place to lay your head before you hit the trail? Book a room at Home Base at Mt Telemark Village. Located by the mountains in Cable, Wisconsin, they have everything you need to make sure you’re ready to go. There’s a bike wrench/ski wax shed, three propane fire pits, and even an […]
6 Impactful Ways to Adapt Your Hotel to Climate Change
Climate change isn’t coming anymore. It’s here. This year, we’ve seen record-breaking temperatures, devastating wildfires, unusually aggressive storms, and unprecedented flooding around the globe. None of this is particularly good for travel. While you can and should make your hotel as sustainable as possible, you need to find ways to weather climate change as well […]
How to Create a Niche Luxury Hotel Experience
Even with post-pandemic uncertainty, plenty of people look to experience the high life when they travel…and they’re willing to pay for it. The luxury travel market is expected to more than double from $638.2 billion in 2021 to $1650.5 billion in 2031. From Rodin-inspired pastries to 24-karat gold facial masks, here’s how to attract these […]
Heritage Place Hotel
Need an affordable place to lay your head? Check in to Heritage Place Hotel in Iuka, Mississippi. The rooms have a refrigerator, microwave, and plenty of coffee, not to mention the free Wi-Fi. You’ll be comfortable and well-rested for wherever you’re headed! Heritage Place Hotel has chosen our cloud-based WebRezPro Property Management System to help […]
Take Direct Bookings through Facebook
With three billion monthly users, Facebook is the place to be on the internet. The social media giant cannot be ignored by any business that wants to engage with customers. Chances are you already invest plenty of energy into cultivating your property’s Facebook presence, and we think that’s great! Now it’s time to get an […]
8 Ways to Save Money at Your Hotel
As with any other business, your property needs to make more money than you spend to keep afloat, and creating a great guest experience can get expensive fast—especially amidst rising inflation and labor shortages. However, the trick to a more profitable hotel isn’t simply cutting costs. It’s cutting the right costs. Know what your return […]
If You List It, They Will Come: A Hotel’s Guide to Google Business Profiles
Most people planning a vacation start with a Google search. That’s why you work so hard to optimize your website’s search results placement with SEO strategies. And you should. But it’s not all you can do to make the platform work for you. Maintaining your Google Business Profile is an important step to stay competitive […]
Responding to Positive Hotel Reviews: Are You Making These Common Mistakes?
You have no doubt given much thought to responding to negative reviews, but what about the positive ones? Responding appropriately to positive reviews is also important for maintaining your hotel’s reputation and increasing guest loyalty. Don’t miss this opportunity to build stronger connections and highlight your property’s winning attributes to potential guests. Responding appropriately to […]
9 Great Guest Activities Any Hotel Can Offer
One of the best ways to boost your hotel’s bottom line is to offer activity packages and add-ons. Not only do they provide an opportunity to increase your TRevPar, they give guests more of an experience at your hotel. People have returned to travel in droves, but today’s guests don’t just want a place to […]