News
What’s Next? Five Hospitality Trends for 2015
Whether you are already onboard or are quietly waiting and watching, the focus on mobile within the hospitality industry has only grown
Whether you are already onboard or are quietly waiting and watching, the focus on mobile within the hospitality industry has only grown
Hospitality shouldn’t be about technology, but with all those systems you need to help run things — like PMS, POS, online distribution,
Imagine this scene, complete with classical music: When Sally Jones reserved her stay at the Serene Luxury Inn (names are made up
Jet-setting pets looking for a place to rest their paws for the night can find all the pampering they need and then
Whether we like it or not, the mobile Internet has brought a culture of immediacy into our lives. We want what we
Are you doing enough to attract families to your hotel? How can you promote your hotel to stand out from the noise
To overbook or not to overbook? Overbooking is a bit of a gamble, but, if played right, can be a successful technique
Shoulder season is upon us; it’s time to wash the windows, shine up the silver and do all those other little things
According to data recently released by the TravelClick North American Distribution Review, online channels continue to lead hotel bookings. In the second
So you’ve used your social listening tools and come across some stellar reviews for your hotel. But just as you are mid
Everything is personalized these days: from your iPhone case to your Facebook settings, to Google algorithms ranking results to suit your location
In 6 Tips for Doing Social Customer Service Right, we recommend using social listening tools (also known as social media listening tools
According to research firm J.D. Power’s 2014 North America Hotel Guest Satisfaction Index Study℠, hotel guest satisfaction is at a record high.
Typically smaller in both size and revenue when compared to a hotel, a hostel is no less in need of an effective
Guest loyalty programs have long been an exclusive perk of big brand hotels, attracting repeat business with credit toward a free stay.
Hotel management researcher Software Advice has just released their 2014 Hotel Management Software (HMS) BuyerView report uncovering this year’s top HMS buyer
Guest expectations are changing with the rise of mobile Internet and apps, but in-room entertainment systems play a more vital part in
We’re very pleased to announce that we have just published a new case study showing how WebRezPro cloud property management system streamlines
We recently blogged about our mobile housekeeping reports and how they improve efficiency, cut paper and printing costs and are environmentally friendlier
WebRezPro’s mobile housekeeping app is already in the palm of your hand! It comes at no extra cost (in fact, you’ll reduce
Lots of people in hospitality are getting excited about the clever social media strategy called Flip.to. A brand advocate platform for hotels,
We’re excited to applaud five of our clients who are among TripAdvisor’s Top 25 Small Hotels in Canada as part of TripAdvisor’s
Travelers have taken to the mobile Web with vigor; nearly 60 percent of business travelers and 40 percent of leisure travelers draw
Charleston, SC, here we come! We’re looking forward to the 2014 Innkeeping Conference and Trade Show in Charleston next week (January 13