Creative F&B Opportunities for Independent Hotels
Guests are no longer satisfied with mediocre dining options at hotels. Today’s travelers crave unique and memorable culinary experiences. A robust F&B program can positively impact revenue in a significant way, driving repeat stays and attracting local guests. Distinctive dining options can set your hotel apart, making it a destination in itself. So, spice things […]
Haunting Hotel Experiences to Thrill Guests
With Halloween approaching, the season for ghosts, ghouls, and goblins is right around the corner. It’s a great time to market to guests who like their stay with a few shivers, and these haunted hotels have their offerings down pat. Read on for inspiration! 1886 Crescent Hotel & Spa 1886 Crescent Hotel & Spa knows […]
How to Build Credibility to Win Loyal Guests
Many of us find it difficult to make a decision among limitless options. Take streaming services, for example. The endless movies and TV shows and the idea that there’s always something better out there make it difficult to confidently choose something to watch. Countless online hotel booking options have the same effect, so as a […]
How to Make Music Work For Your Hotel
As a hotelier, your biggest concern is ensuring a great guest experience to attract new business and encourage repeat stays. Providing excellent customer service and five-star amenities is essential, as is creating the right atmosphere. People experience things with all of their senses, so ambiance matters. An overwhelming scent or off-putting lighting can tarnish a […]
9 Ways Hotels Can Engage with Their Communities
A hotel and its community prosper alongside one another. Hotels that form local partnerships and appeal to residents support the community, and a thriving community attracts more visitors. Participating in ESG (environmental, social, and governance) initiatives in your area not only contributes to the community’s success but shows guests that you care about more than […]
8 Basics Every Hotel Needs to Get Right
While fancy amenities, special packages, and added extras bring in bookings, it’s important not to lose focus on the essential elements of running your property. Think of your extras as the frosting and your basics as the cake. The frosting may be most delectable, but if the cake tastes funny, no one will eat it—or […]
Fresh Fall Marketing Ideas to Spice Up Your Shoulder Season
With mornings becoming chillier and leaves beginning to turn, shoulder season is on its way. However, it isn’t the quiet, sleepy travel period that it used to be as concerns over cost, climate change, and overtourism drive guests to book differently. Seventeen percent of summer trips are planned for September after Labor Day this year, […]
10 Ways to Make Your Hostel a Success
Hostels are popular around the world for a couple of big reasons. They offer budget-friendly accommodation and the opportunity to meet other intrepid travelers. They attract adventurous souls looking to connect with people from all walks of life. While the majority of hostel guests are typically backpackers, shared accommodations are starting to appeal to a […]
Better Together: Advantages of a PMS and CRM Integration
Your property management system (PMS) is the digital command center of your lodging business, enabling you to streamline reservations, housekeeping, accounting, guest communications, and much more. However, for your PMS to be most effective, it should integrate with your other software to maximize efficiency and the power of your data. Point of sale (POS), online […]
Industry Jargon for Hotel Beginners
When you’re just getting started in the hotel industry, the jargon you come across can be confusing. There are more than enough three-letter combos, too many of them ending with “S.” Use this guide to learn the difference between a PMS and RMS, important metrics to look out for, and software terms that could otherwise […]
Five Make or Break Moments in the Guest Experience
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” When working to create an exceptional guest experience, hoteliers would do well to remember Maya Angelou’s wise words. A seamless holiday full of five-star amenities can be overshadowed by one poor interaction with […]
Wellness Travel Trends for Boutique and Spa Hotels
In today’s fast-paced world, the concept of getting away from it all has taken on a whole new meaning. People aren’t just looking for relaxation; they’re seeking a genuine escape, a chance to rejuvenate, both mentally and physically. While jetting off to a faraway, all-inclusive resort might be one option, there’s a growing trend towards […]
Amenity or Annoyance: How Does Your Hotel Wi-Fi Measure Up?
In the modern age of hospitality, where smartphones are practically glued to our hands and laptops are as common as room keys, hotel Wi-Fi isn’t just a luxury—it’s a necessity. But is your property’s Wi-Fi an amenity that guests can’t live without or an annoyance that leaves them frustrated and ready to check out early? […]
How to Use Booking Engine Data to Boost Bookings
To entice guests, you have to know about them—their demographics, their likes and dislikes, and what they consider a great experience. You can use your online booking engine to collect this data, and if not surprise them, at least delight them. If you don’t have a direct online booking engine, you need one. Not only […]
8 Ways to Avoid Employee Burnout
Burnout is a crucial reason why so many in the hospitality industry have left. Even before the pandemic in 2019, eighty percent of those in the food service and hospitality sectors reported feeling this way, and the job has only gotten harder since, with increased customer expectations, intense cleaning protocols, and staff shortages. Staff shortages […]
7 Simple Ways to Personalize the Guest Experience
Today’s travelers seek personalized guest experiences, which in turn require robust, flexible hotel technology. Personalization is no longer a trend—it’s an expectation. However, it doesn’t have to be complicated or expensive. In fact, small, independent lodgings are perfectly positioned to curate individualized stays for their guests. Here are seven simple ways to do it. Build […]
What Guests Want From a Boutique Hotel Stay
Demand for boutique hotel stays has increased by 8% year over year, outpacing same-class U.S. hotels by 2%. This is fantastic news for boutique hotels. Understanding why this trend is happening and why guests are gravitating towards smaller establishments can help you ensure that your boutique hotel meets guest expectations and capitalizes on this growing […]
How to Create a Successful Micro-Hotel Experience
Micro-hotels are just that, micro. Ever wondered as a kid what it would be like if your bed took up your whole room? Your guests can find out. These hotels can be a blessing for travelers on a budget and often come with unique setups, ranging from tiny rooms to capsules to repurposed sewer pipes […]
Three Focus Areas for Building a Profitable Hotel Identity
***Guest post from SiteMinder, a WebRezPro partner*** Creating a profitable business in any sector is a challenge, but doing so in the hotel industry is another kettle of fish altogether. Countless factors impact the potential success of a hotel – including those out of your own control. So is there a way of simplifying the conversation […]
Getting to Know WebRezPro: Housekeeping Report
Many things are evolving in the hospitality industry, but one thing that will never change is the essential role housekeeping plays in the operation of a successful property. As one of the most significant contributors to guest satisfaction, cleanliness is a top priority for any lodging provider. Supporting staff with the right tools for managing […]
WebRezPro Wraps Up Q1 2024 With Multiple Recognitions From Gartner Digital Markets
WebRezPro is proud to announce that we have been recognized as a leading 2024 software brand across Gartner Digital Markets in their hotel management and vacation rental categories, with badges from Capterra, Software Advice, and GetApp. Leading brands are decided based on a variety of factors including popularity, usability, and user reviews. WebRezPro consistently stood […]
Not Just a Pretty Room: Selling an Experience
From Baby Boomers to Gen Z, today’s travelers want more than a standard room to sleep in—they want a stand-out experience backed by convenience, luxury, and personalized customer service. When shopping for a place to stay, guests seek properties that give them something to connect to emotionally, such as a unique story or the promise […]
Beyond Green: Redefining Sustainable Hotel Practices
In the realm of hospitality, the term “green” has been thrown around like confetti at a wedding for ages, but where do we stand in 2024? While we’re all familiar with the basic ‘save the planet, reuse your towels’ routine, it’s evident that it’s time to do more. Today, green hospitality must trade in token […]
7 Ways to Attract International Travelers to Your Hotel
As of 2023, international travel around the world was at 87 percent of what it was in 2019. Despite rising living costs, the desire to see the world is as strong as ever, and travelers are once again venturing far and wide. Your property can capture that demand with the right offerings and marketing strategy. […]