Top Tips for Cleaning Hotel Guestrooms
No matter what type of operation you run, creating a clean environment for your guests is a universally shared task for all property owners. With an emphasis on demand for effective, reliable hygiene and sanitization protocols since the COVID-19 pandemic began, now is the time for hoteliers to invest in their housekeeping departments. In addition […]
Hotel Meeting and Event Trends for 2023
In-person events, meetings, and conferences are back on! According to Cvent, 83% of event planners polled expect to host more in-person events in 2023 than in 2019! Is your independent hotel ready? Buckle up, because 2023 is bringing some major trends that will shake up the industry. Gone are the days of stuffy (and dare […]
4 Automated Tools Every Hotelier Should Use
This isn’t the age of the horse and buggy or handwritten guest book. To make sure your hotel remains relevant and competitive, you need strong technology in place to drive efficiency, personalized guest experiences, and revenue. Modern hotel technology ensures that your property not only runs smoothly but that you have all the right information, […]
How to Create Booking-boosting Hotel Videos
Hotel videos not only let guests know what to expect, they establish an emotional connection. Guests don’t book based on logic alone; they book based on what makes them excited. Videos can increase conversion rates by as much as 80 percent, if they are well-produced, and you have an effective marketing strategy. Video is simple […]
6 Metrics Every Hotel Should Monitor
To run a successful hotel, you need to know your numbers. Not only that, you need to know the right numbers—your key performance indicators (KPIs). There’s no point celebrating high occupancy if your bottom line is falling through the floor. Your numbers need to tell you how many guests are coming, how much profit you’re […]
7 Simple SEO Tips for Independent Hoteliers
Search Engine Optimization (SEO) is an essential part of your marketing initiatives. Think of your website as a Broadway musical: the images and videos are the stars of the show while the website design plays a supportive role. Where is SEO in this analogy? Backstage, making sure the show goes on! The right keywords, meta […]
Shellbrook Motel
Looking to stay somewhere comfortable for a reasonable price? Check yourself into Shellbrook Motel, located in Shellbrook, Saskatchewan. Each room comes with WiFi, cable TV, and a kitchenette. And they have a community pool and playground two minutes away, so bring the kids! Shellbrook Motel has chosen our cloud-based WebRezPro Property Management System to help […]
Spearfish Canyon Lodge
Looking for a new place to hike? Strap on snowshoes and check out Spearfish Canyon Lodge in Lead, SD. You can spend the day exploring the waterfalls and come back to a roaring fire in the evening. They have pet-friendly and ADA compliant rooms available. Spearfish Canyon Lodge has chosen our cloud-based WebRezPro Property Management […]
4 Big Reasons Hotel Guests Never Come Back
If you google “hotel horror stories,” three things will occur to you. One, that bed bugs, or any other type of bug, truly are the worst. Two, if the hotel is haunted, you should probably just abandon it before The Shining happens. And three, that those guests are never coming back. While your hotel (hopefully) […]
5 Emails You Should Be Sending Every Guest
From booking through to check-out, hotel emails are an extension of your front desk, providing information your guests need and opportunities to enhance their stay, and making them feel valued. Here are five hotel emails your guests expect… Are you sending them to every guest? Let’s dig a little deeper into the purpose of each […]
7 Practical Ways Your Hotel PMS Saves You Time
It’s your property management system’s job to save you time by automating routine tasks, integrating with your other hotel platforms, and ensuring your data is there when you need it. You have enough to do already with welcoming guests, responding to reviews, and dealing with that plumbing issue in room 516. It’s enough to keep […]
Amor Boutique Hotel
Whisk yourself away on a luxury retreat at Amor Boutique Hotel in Sayulita, Mexico where you can surf, fish, swim, or simply sun yourself on the beach–spend the winter working on your tan. The hotel is home to ten new beachfront villas, two spas, and a tranquil resort pool. Amor Boutique Hotel has chosen our […]
Hotel Philco
Treat yourself to a lakeside stay at Hotel Philco. This boutique hotel in Crystal Beach, ON has all the little luxuries you need to feel truly pampered from heated towel warmers to fully stocked mini kitchens. Each room has its own theme. If you ever wanted to sleep in a “glam” room full of neon […]
How to Create a Guest Experience to Remember
A great guest experience is one where your guest enjoys their stay and, ideally, returns next year. That’s it. While the bells, whistles, and wellness packages are nice, they aren’t absolutely necessary. You don’t have to worry if you’re not an all inclusive resort in Dubai. The key is friendly staff, ongoing guest communication, and […]
Why and How to Centralize Reservations
Independent hotels receive bookings through various channels, including telephone, email, property website, and third-party booking channels (like Expedia, Airbnb, Google, etc.). Staying on top of inventory and reservations across all those channels is critical to operations, guest service and your bottom line. If you’re spending hours updating various booking channel extranets, frequently dealing with the […]
Hotel Kenney Rideau
Unwind by the water at Hotel Kenney Rideau, located by Jones Falls in Ontario. It’s the perfect place to retreat from the hustle and bustle where you can grab a fresh baked gourmet cookie or a bowl of hot soup from the diner. Spend the night in one of their quaint cottages and wake up […]
Solutions to 5 Operational Challenges Hoteliers are Facing
Demand fluctuation, a competitive marketplace, and unpredictable world trends require hoteliers to be more agile than ever before. But implementing strategic solutions can provide your hotel with a firm foundation from which to weather any storm. Let’s look at the top five operational challenges hotels are facing now and—most importantly—how to best meet them. Staff […]
7 Hotel Marketing Mistakes You Might Be Making
If you’re like the majority of independent hoteliers, you have a lean marketing budget. Every marketing dollar matters and mistakes can be costly! Check out our list of seven hotel marketing mistakes you might be making—and how to fix ‘em! 1. Website Friction & Poor Site Health When a guest comes to your website, there […]
Grand Vista Hotel
Need a place to pull off the highway? Check you and your family into Grand Vista Hotel in Helenwood, TN. It’s close to both Big South Fork National Park and Brimstone ATV Park. If you’ve been driving for a while, and all you want to do is rest your head, that’s fine too. Each room […]
How to Improve Your Hotel’s Check-out Experience
Eventually, you and your guest will have to say goodbye…unless they’re planning a very extended stay. When it comes to bringing guests back again, a hotel’s last impression can be as important as its first. Upon check-out, you want to draw attention away from the transactional aspect of the guest’s visit, i.e., the bill, and […]
How to Maximize Black Friday Bookings
People don’t have to spend Black Friday in a tent outside Best Buy, huddling for warmth and wondering if that new smart TV is worth it. There are alternative items and experiences they can purchase, i.e., a stay at your hotel. Customers are ready for special offers this time of year—we’ve all seen the bright […]
How to Choose a Hotel Technology Partner
In today’s hospitality landscape, technology seems to change daily. From property management software and instant messaging apps to CRM platforms and revenue management software, there are so many tech solutions that can benefit your hotel and enhance the guest experience. There’s a lot to consider before introducing new technologies and even more when deciding who […]
Getting in on the Health Kick: Wellness for Independent Lodgings
Recent events have highlighted the importance of looking out for ourselves and others. An Ipsos survey discovered that 62 percent of Americans care more about their health than they did pre-pandemic. Both leisure and business travelers look for experiences that enhance their personal wellness regimes when away from home and use this criteria to choose […]
How to Improve the Check-in Experience at Your Hotel
Your check-in experience impacts every guest. The simpler and more streamlined that experience, the happier your guests will be. Nobody enjoys standing in line for reception after their cross-country flight. They’ve already done enough waiting at the airport (and they may be missing their luggage). They want to go straight to their rooms to collapse […]