Why and How to Centralize Reservations
Independent hotels receive bookings through various channels, including telephone, email, property website, and third-party booking channels (like Expedia, Airbnb, Google, etc.). Staying on top of inventory and reservations across all those channels is critical to operations, guest service and your bottom line. If you’re spending hours updating various booking channel extranets, frequently dealing with the […]
Solutions to 5 Operational Challenges Hoteliers are Facing
Demand fluctuation, a competitive marketplace, and unpredictable world trends require hoteliers to be more agile than ever before. But implementing strategic solutions can provide your hotel with a firm foundation from which to weather any storm. Let’s look at the top five operational challenges hotels are facing now and—most importantly—how to best meet them. Staff […]
How to Improve Your Hotel’s Check-out Experience
Eventually, you and your guest will have to say goodbye…unless they’re planning a very extended stay. When it comes to bringing guests back again, a hotel’s last impression can be as important as its first. Upon check-out, you want to draw attention away from the transactional aspect of the guest’s visit, i.e., the bill, and […]
How to Maximize Black Friday Bookings
People don’t have to spend Black Friday in a tent outside Best Buy, huddling for warmth and wondering if that new smart TV is worth it. There are alternative items and experiences they can purchase, i.e., a stay at your hotel. Customers are ready for special offers this time of year—we’ve all seen the bright […]
How to Choose a Hotel Technology Partner
In today’s hospitality landscape, technology seems to change daily. From property management software and instant messaging apps to CRM platforms and revenue management software, there are so many tech solutions that can benefit your hotel and enhance the guest experience. There’s a lot to consider before introducing new technologies and even more when deciding who […]
7 Signs it’s Time to Change Your Hotel PMS
Change can be daunting, especially when it involves time, resources, and complex decisions. For busy lodging operators, disrupting the status quo may not fit into your demanding schedule. But if that schedule is fraught with inefficiencies, and you’re struggling to keep up with daily tasks and guest expectations, something’s gotta give before your bottom line […]
3 Ways to Create a Five-star Guest Experience
Everyone wants to deliver a five-star guest experience, but what exactly is it? And how can hospitality managers or hoteliers create this? Here are 3 bulletproof ways… ***Guest post from Breezeway, a WebRezPro partner*** Did you know that 61% of hospitality managers believe luxury, cleanliness, and safety contribute the most to a VIP-like guest experience? […]
How to Improve the Check-in Experience at Your Hotel
Your check-in experience impacts every guest. The simpler and more streamlined that experience, the happier your guests will be. Nobody enjoys standing in line for reception after their cross-country flight. They’ve already done enough waiting at the airport (and they may be missing their luggage). They want to go straight to their rooms to collapse […]
3 Ways to Strengthen Your Guest Database
Healthy guest data is the foundation of a great guest experience. Without it, lodging operators can’t know their guests and give them what they want. But it isn’t enough to collect data, you need to manage and maintain that data to use it effectively. When your guest database is managed well, it allows you to […]
Client Spotlight: Unique Stay Experiences
From private islands to fairy cottages, treehouses to ghost towns, WebRezPro has some unique accommodation clients. Over the years, we’ve worked with a variety of properties to create a flexible property management system with features as unique as they are. WebRezPro is most often used for independent hotels, motels and inns, yet its functionality extends […]
Self-Service Hotel Applications Guests Want Now
Guests need your help for a smooth, relaxing stay. However, they may not always want to stop at the front desk, especially when they’re stumbling in fresh off a red-eye or when a self-service option would be much faster. Seventy-three percent of guests are more likely to select a hotel with self-service technology. Self-service technology […]
Client Spotlight: Footbridge Beach Motel
Our latest case study highlights the experience of one of our awesome motel clients, Footbridge Beach Motel in Ogunquit, Maine. This story is a little different from our other case studies as it tells the tale of an existing customer who left, tested the water elsewhere… and came back again. Owner Mark Kilduff and his […]
The Quick Guide to PMS Integration
Data integration has always been a core concept of hotel property management systems (PMS). From front desk to housekeeping to accounting, the PMS connects hotel departments and serves as a central point of control, automating processes and eliminating the need to manually consolidate information across operations. But most hotels work with numerous key tech systems […]
Top Tips for Improving Guest Engagement
Guest engagement is fundamental to the success of a hotel. Without it, you can’t build excitement around your brand, grow guest loyalty or share relevant information—on both sides. The most basic example is the booking confirmation email. Guests will be left anxious and confused if they don’t hear anything after booking. Anxious and confused is […]
Online Distribution: Current Considerations for Independent Hoteliers
Change is always afoot. Thankfully, today’s hotel management software solutions give lodging operators a clear view of their business at all times, helping hoteliers identify trends and strategize accordingly to maximize revenue. As your markets change, your strategies evolve. This goes for your online distribution strategy too—it shouldn’t be left on set-and-forget mode. While recent […]
Hank’s Loft
Make Hank’s Loft your next home away from home. Located in Charleston, SC, this three-bedroom house in the historic district has everything you need to make yourself comfortable. Amenities include valet parking and access to a pool and fitness center nearby. Pets are welcome, so bring your pooch! Hank’s Loft has chosen our cloud-based WebRezPro […]
Keweenaw Waters Resort
Pack your bags for a late summer getaway at Keweenaw Waters Resort, located in Houghton, MI. Made of locally milled wood and featuring handcrafted furniture, each cabin comes with WiFi, self-check-in, and a waterfront view. Spend the morning sleeping in and watching the ships drift by. Cabins open in September. Keweenaw Waters Resort has chosen […]
A Shoulder Season Checklist for Independent Hoteliers
Shoulder season is gearing up with more guests than ever willing to be flexible with their dates and stretch their vacations into fall in search of a deal. Post-pandemic, with more people ready to travel and able to work remotely, shoulder season is no longer the sleepy catch-up period it used to be. Make sure […]
5 Reasons Self-Check-in is a Must at Your Hotel
If you’ve ever visited a pioneer village or watched Little House on the Prairie, you’ll recall the dry and canned goods store where all stock was behind the counter, accessed only by the shopkeeper. Nowadays, of course, we’re well set up to pick out our own groceries—to a point where you don’t even need a […]
Hotel Review Scores Are Down: Let’s Boost ‘Em Up!
Post-pandemic, with inflation and high demand, hotels cost more. However, that high demand coupled with labor shortages and Covid precautions makes it harder for hotels to do more. This has left many guests disgruntled and feeling like they haven’t received enough value for the money they’ve spent. According to a recent J.D. Power study, hotel […]
How to Turn OTA Customers into Loyal Guests
As of 2019, more than half of hotel bookings came from online travel agents (OTAs) like Expedia and Booking.com. Ouch. That’s a lot of commission fees. Fortunately, that’s also a lot of visibility. It’s like window shopping. Guests browse hotels on OTAs, but they can be enticed onto your property’s own website through an appealing […]
5 Reasons You Need to Offer Online Bookings on Your Hotel Website
An online booking engine allows you to accept direct (commission-free) bookings 24/7 through your property’s website. In this day and age, every property should have one. All the beautiful hero images and polished phrases in the world won’t do you any good if your guest can’t follow through the moment they decide to book. Your […]
Bryce Glamp and Camp
Tired of city lights? Drive down the dirt road to Bryce Glamp and Camp in Cannonville, Utah, nestled next to Bryce Canyon National Park. Bring your RV or stay in one of their geodesic domes. Each dome comes with WiFi, a premium mattress, a full bathroom, and its own heating/air conditioning. You’re there to enjoy […]
Repackaging Hotel Packages
Every hotelier wants to add revenue, whether you’re looking to increase direct bookings, lift your ADR, or find the right promotional rates. But you’ll need more than four walls and a reasonably priced bed to keep your guests coming back. The advice you’ll find time and again is to create value-added packages, so we thought […]
