How to Maximize Hotel TRevPAR
Riddle: Two hotels have the same number of rooms and charge the same rates. On a given night, both book an equal number of rooms. However, in our imaginary revenue competition, there is a clear winner. How is this possible? The answer is simple (and the title of this post may be a giveaway!). TRevPAR […]
Bliss By The Sea
Rest and recharge at Bliss By The Sea. Nestled by the beach in St. Augustine, Florida, this retreat is perfect for anyone who has had one too many tough work days. You can stroll the cobbled streets, mosey along the shore, and nap in their soft, cozy beds. The decor is delightful, and the Wi-Fi […]
Capture More Bookings with Expedia Mobile Promotions
Statistics show 86 percent of the global population owns a smartphone. Mobile phones are everywhere, and travelers use them to book trips and stays. In fact, 54 percent of Expedia Group travelers book on mobile devices (Expedia Group internal data, 2021-2022). How can you ensure their searches find you? Target On-the-go Travelers To get found […]
Meadowbrook Resort
Take the kids to Meadowbrook Resort. Located in Wisconsin Dells, this resort comes with plenty of places to get wet, from their indoor/outdoor pool to their “Slippery Hickory” tree slide (you will have no problem keeping cool this summer!). And if those features aren’t enough, you can always visit the waterparks just minutes away. Meadowbrook […]
Villas Nicolas
In need of some serious rest and relaxation? Treat yourself to a stay at Villas Nicolas in Costa Rica. You can sunbathe on the sandy beaches or tour the jungle and see if you can spot any crocodiles (don’t spot them too close!). Rooms come with unique, tasteful furniture (nothing cookie-cutter), air conditioning, and free […]
Best Practices for Managing Your Online Hotel Reviews
There’s plenty of research to support the fact that reviews turn lookers into bookers with nearly half of US consumers trusting reviews as much as recommendations from family and friends. To boost bookings, accommodation providers not only need to accumulate online reviews but also respond to them effectively (more than half of consumers say they […]
Finding a Happy Balance: Direct Bookings vs. OTAs
Online travel agencies (OTAs) like Expedia and Booking.com can bring a significant proportion of revenue to a lodging business, but they also demand high commission fees. Do you love ’em or hate ’em? Ultimately, the relationship should be determined by the ROI generated from your OTA channels. While the commissions can sting, OTAs increase a […]
How to Help Your Hotel Guests Be Good Guests!
Every hotel has guests you remember with a wince, whether it’s because they called reception 15 times, hurled their keys at your head, or dumped their toddler at the front desk for free babysitting. Both the guest and staff experience depend on happy, satisfied guests. While some may be beyond help (you can offer a […]
How to Protect Your Hotel from Data Theft
Hotels need guest data—including contact information and credit card numbers—to process reservations and provide customer service. But storing this sensitive data makes lodging operators an appealing target for hackers. According to a 2022 global report by Ponemon and IBM Security, the average total cost of a data breach in the hospitality industry from 2021 to […]
The Dorchester Hotel
Treat yourself to a cozy stay at The Dorchester Hotel. Nestled in downtown Collingwood, Ontario, this delightful property is surrounded by cafes, shops, and even a few spas (or you could go for their own “Stay and Spa” package). Rooms come with kitchenettes, soaking tubs, and record players for a dose of retro charm. The […]
Is Your Hotel Revenue Management Strategy Working?
Hotel revenue management is a complicated process with a simple goal: to maximize revenue. It’s about analyzing demand and honing what you offer to sell the right product to the right customer at the right time, on the right channel, for the right price to grow profit. If your hotel’s bottom line is bottoming out, […]
How Hotels Use AI to Serve Guests Better
If you had mentioned Artificial Intelligence in relation to the hotel industry a few years ago, robots behind the front desk would likely come to mind. While 2020 saw the novelty of robot butlers, AI today is quite different—and astounding! Let’s define what AI is for hotels and explore how hotels can leverage it for […]
Tanager Rainforest Lodge
Relax under the palms at Tanager Rainforest Lodge. Nestled in Southern Belize, this retreat is only five minutes from Mayan ruins and a half-hour from the sea. Or you can simply step out your cabana door to watch the birds. See if you can spot an oriole! Tanager Rainforest Lodge has chosen our cloud-based WebRezPro […]
20 Years Strong: WebRezPro Celebrates Major Milestone
This year (2023) WebRezPro celebrates its 20th anniversary as a leading cloud property management system for independent properties of all shapes and sizes, including hotels, motels, inns, vacation rentals, and even kennels (it’s no problem if your guests go woof!). We’re proud to cross this milestone with over 2,000 client properties in 45 countries and […]
The Kingston Hotel
Book yourself into The Kingston Hotel. Nestled in downtown Vancouver, British Columbia, everything you need is within a short stroll. You can while away your afternoon in Vancouver Public Library, see a show at one of the nearby theaters, and pop by next door at Fable Diner & Bar for an easy dinner. The Kingston […]
Building Blocks for Success: A Checklist for New Hoteliers
Opening a new hotel is an ambitious and tenacious endeavor—and one of the most rewarding. Whether you’re building a business plan for your new hotel or still running the numbers, the journey from concept to opening is undeniably overwhelming without a plan in hand. As Benjamin Franklin said, “If you fail to plan, you plan […]
Big Advantages of Running a Small Hotel
Running a small operation amidst large chain hotels may seem daunting, but there are many advantages that set independent properties apart from the competition and appeal to today’s consumers. With greater flexibility to innovate and create and define their image, small and boutique hotels are an ideal traveler choice for excellent service and unique, memorable […]
How to Implement Guest Messaging at Your Hotel
There’s been a lot of chatter about guest messaging in the hotel industry lately. Everyone’s adopting mobile communication channels to better engage guests. It’s been happening since the pandemic forced us to avoid interacting with other people face to face. Momentum really picked up from there as hoteliers saw how quickly guests embraced text messaging […]
6 Opportunities to Boost Revenue Your Hotel Might Be Missing
Just as it’s important to always look for ways to enhance the guest stay experience, hoteliers must constantly seek opportunities to boost revenue. Adapting your money-making strategies to the ever-changing landscape of the hotel industry will help your business stay profitable during difficult economic times and ensure long-term success. By capitalizing on consumer demand and […]
Woodside Dells Hotel
Take the kids to Woodside Dells Hotel! Located in Wisconsin Dells, “The Waterpark Capital of the World,” it has everything you need to splash around and have fun. If you’re too tired to pile everyone in the car, but you still want to get wet, the hotel has two swimming pools of its own (plus […]
Food for Thought: Hotel F&B Trends
Food and beverage (F&B) preferences are highly individual, so how do hotels meet the specific demands of each guest? The answer is to creatively adapt current hospitality and food service trends to your F&B offerings, resulting in a unique, timeless, and relevant experience for your guests. A New Room Service Experience Prior to and during […]
6 Priorities for Independent Hoteliers This Year
There’s a lot trending in hospitality right now—so how do you prioritize? When we sat down to work through our recommendations for independent hotels to focus their energy on this year, what emerged was a heavy focus on technology. There’s little to no separation between our digital and “real” lives anymore. Offering guests truly exceptional […]
Maligne Lodge
Make Maligne Lodge your home base to explore the Rockies around Jasper, Alberta. You can hike, ski, raft, or take a wildlife tour. When you’re done, you can return to a clean, cozy room with high-speed internet and cable TV. Some rooms are even pet friendly–Fido wants to go hiking too! Maligne Lodge has chosen […]
Hotel Marketing Trends to Watch This Year
2023 has arrived with plenty of innovative marketing trends on the horizon, from fresh openings in social media to shifts in SEO. This year, guests are socially and safety conscious with both the environment and Covid-19 occupying their mental space. Here are important hotel marketing trends to help elevate your strategy and revenue this year. […]
