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3 Ways to Strengthen Your Guest Database
Healthy guest data is the foundation of a great guest experience. Without it, lodging operators can’t know their guests and give them
Healthy guest data is the foundation of a great guest experience. Without it, lodging operators can’t know their guests and give them
From private islands to fairy cottages, treehouses to ghost towns, WebRezPro has some unique accommodation clients. Over the years, we’ve worked with
POV: you enter the lobby of a five-star luxury hotel. Friendly agents behind the front desk exude welcoming smiles while sky-high ceilings
Guests need your help for a smooth, relaxing stay. However, they may not always want to stop at the front desk, especially
Our latest case study highlights the experience of one of our awesome motel clients, Footbridge Beach Motel in Ogunquit, Maine. This story
Data integration has always been a core concept of hotel property management systems (PMS). From front desk to housekeeping to accounting, the
Guest engagement is fundamental to the success of a hotel. Without it, you can’t build excitement around your brand, grow guest loyalty
Change is always afoot. Thankfully, today’s hotel management software solutions give lodging operators a clear view of their business at all times,
Shoulder season is gearing up with more guests than ever willing to be flexible with their dates and stretch their vacations into
Post-pandemic, with inflation and high demand, hotels cost more. However, that high demand coupled with labor shortages and Covid precautions makes it
Hoteliers, understanding what you really pay to take credit cards doesn’t have to be so complicated. ***Guest post from Novera Payment Solutions,
As of 2019, more than half of hotel bookings came from online travel agents (OTAs) like Expedia and Booking.com. Ouch. That’s a
An online booking engine allows you to accept direct (commission-free) bookings 24/7 through your property’s website. In this day and age, every
You probably have mixed feelings about Online Travel Agencies (OTAs) like Expedia and Booking.com. On the one hand, they bring in a
Whether you’re running your property with a big book and pencil or spreadsheets or an outdated computer system, disconnected hotel management systems
Every hotelier wants to add revenue, whether you’re looking to increase direct bookings, lift your ADR, or find the right promotional rates.
Congratulations to our clients who received the Travel + Leisure World’s Best Award 2022! Secret Bay: #45 The 100 Best Hotels in
Social media used to be a job that was conducted off the side of someone’s desk when they had free time. Nowadays,
Are you still managing your hotel’s reservations manually? Printing housekeeping schedules? Manually closing out each day? If so, there are much better
Born between approximately 1996 and 2012, Gen Z is more than comfortable with the latest technology. In fact, they’ve never experienced life
While guests appreciate home comforts, they love a hotel stay that spoils them with special touches. Memorable amenities ensure guests come back
To win guest loyalty, hoteliers have always needed to offer more than a place to sleep. Whether it is valet parking, room
When the world closed down in 2020, it wasn’t just toilet paper that was rushed off the shelves—there was a rush on
There’s been much ado about Millennials (born early 1981 through 1996)—and for good reason. As the largest generation in the U.S., tech-savvy