Spearfish Canyon Lodge
Looking for a new place to hike? Strap on snowshoes and check out Spearfish Canyon Lodge in Lead, SD. You can spend the day exploring the waterfalls and come back to a roaring fire in the evening. They have pet-friendly and ADA compliant rooms available. Spearfish Canyon Lodge has chosen our cloud-based WebRezPro Property Management […]
5 Emails You Should Be Sending Every Guest
From booking through to check-out, hotel emails are an extension of your front desk, providing information your guests need and opportunities to enhance their stay, and making them feel valued. Here are five hotel emails your guests expect… Are you sending them to every guest? Let’s dig a little deeper into the purpose of each […]
The Western Hotel & Spa
Leave your stress at the door of The Western Hotel & Spa. Located in Ouray, CO and built in 1891, The Western mixes old-west glamor with modern amenities (Yes, there’s WiFi!). They also have plush robes, gas fireplaces, and a day spa coming soon. With its custom dark wood and leather furniture, the hotel may […]
7 Practical Ways Your Hotel PMS Saves You Time
It’s your property management system’s job to save you time by automating routine tasks, integrating with your other hotel platforms, and ensuring your data is there when you need it. You have enough to do already with welcoming guests, responding to reviews, and dealing with that plumbing issue in room 516. It’s enough to keep […]
Top Tips for a Successful Hotel Gift Shop
What usually comes to mind when picturing a hotel’s gift shop is a space shoved to the side filled with non-essential impulse buys like trinkets and knick knacks. However, by applying modern travel trends, a hotel’s gift shop becomes an essential part of a unique, memorable stay experience while cementing your property as a local […]
Amor Boutique Hotel
Whisk yourself away on a luxury retreat at Amor Boutique Hotel in Sayulita, Mexico where you can surf, fish, swim, or simply sun yourself on the beach–spend the winter working on your tan. The hotel is home to ten new beachfront villas, two spas, and a tranquil resort pool. Amor Boutique Hotel has chosen our […]
Palace Hotel
Treat yourself to stay at Palace Hotel in Port Townsend, WA. Built in 1889 and nestled in the historic district, the hotel has a mixture of modern and Victorian styles. You can easily venture out on the town to explore shops, restaurants, and galleries or simply take a stroll on the beach. Palace Hotel has […]
Hotel Real Ferrol
Treat yourself to a stay at Hotel Real Ferrol. Located in Ferrol, Spain, it’s near sandy beaches and castles by the sea. Rooms come with free WiFi, LED TVs, and a continental breakfast. Hotel Real Ferrol has chosen our cloud-based WebRezPro Property Management System to help run their operations. Visit their website to see how […]
How to Create a Guest Experience to Remember
A great guest experience is one where your guest enjoys their stay and, ideally, returns next year. That’s it. While the bells, whistles, and wellness packages are nice, they aren’t absolutely necessary. You don’t have to worry if you’re not an all inclusive resort in Dubai. The key is friendly staff, ongoing guest communication, and […]
Why and How to Centralize Reservations
Independent hotels receive bookings through various channels, including telephone, email, property website, and third-party booking channels (like Expedia, Airbnb, Google, etc.). Staying on top of inventory and reservations across all those channels is critical to operations, guest service and your bottom line. If you’re spending hours updating various booking channel extranets, frequently dealing with the […]
Hotel Kenney Rideau
Unwind by the water at Hotel Kenney Rideau, located by Jones Falls in Ontario. It’s the perfect place to retreat from the hustle and bustle where you can grab a fresh baked gourmet cookie or a bowl of hot soup from the diner. Spend the night in one of their quaint cottages and wake up […]
Solutions to 5 Operational Challenges Hoteliers are Facing
Demand fluctuation, a competitive marketplace, and unpredictable world trends require hoteliers to be more agile than ever before. But implementing strategic solutions can provide your hotel with a firm foundation from which to weather any storm. Let’s look at the top five operational challenges hotels are facing now and—most importantly—how to best meet them. Staff […]
What Do Your Guests Want for Christmas? Top Ideas for the Holidays
While economic uncertainty is curbing spending, people still plan to travel this holiday season—albeit more carefully, booking trips earlier and choosing options with flexible cancellation policies. For many, the season looks a lot more “normal” this year as we put the worst of the pandemic behind us. Is your property ready to grab your share […]
How to Improve Your Hotel’s Check-out Experience
Eventually, you and your guest will have to say goodbye…unless they’re planning a very extended stay. When it comes to bringing guests back again, a hotel’s last impression can be as important as its first. Upon check-out, you want to draw attention away from the transactional aspect of the guest’s visit, i.e., the bill, and […]
How to Maximize Black Friday Bookings
People don’t have to spend Black Friday in a tent outside Best Buy, huddling for warmth and wondering if that new smart TV is worth it. There are alternative items and experiences they can purchase, i.e., a stay at your hotel. Customers are ready for special offers this time of year—we’ve all seen the bright […]
How to Choose a Hotel Technology Partner
In today’s hospitality landscape, technology seems to change daily. From property management software and instant messaging apps to CRM platforms and revenue management software, there are so many tech solutions that can benefit your hotel and enhance the guest experience. There’s a lot to consider before introducing new technologies and even more when deciding who […]
7 Signs it’s Time to Change Your Hotel PMS
Change can be daunting, especially when it involves time, resources, and complex decisions. For busy lodging operators, disrupting the status quo may not fit into your demanding schedule. But if that schedule is fraught with inefficiencies, and you’re struggling to keep up with daily tasks and guest expectations, something’s gotta give before your bottom line […]
3 Ways to Create a Five-star Guest Experience
Everyone wants to deliver a five-star guest experience, but what exactly is it? And how can hospitality managers or hoteliers create this? Here are 3 bulletproof ways… ***Guest post from Breezeway, a WebRezPro partner*** Did you know that 61% of hospitality managers believe luxury, cleanliness, and safety contribute the most to a VIP-like guest experience? […]
3 Ways to Strengthen Your Guest Database
Healthy guest data is the foundation of a great guest experience. Without it, lodging operators can’t know their guests and give them what they want. But it isn’t enough to collect data, you need to manage and maintain that data to use it effectively. When your guest database is managed well, it allows you to […]
The Quick Guide to PMS Integration
Data integration has always been a core concept of hotel property management systems (PMS). From front desk to housekeeping to accounting, the PMS connects hotel departments and serves as a central point of control, automating processes and eliminating the need to manually consolidate information across operations. But most hotels work with numerous key tech systems […]
Watershed Hotel & Event Center
Located on the Sheboygan River in WI, Watershed Hotel & Event Center has everything you need for a peaceful visit. Each room comes with free WiFi, free parking, and a continental breakfast. They have options for both short term and extended stays. Plus, you can bring your pooch! Watershed Hotel & Event Center has chosen […]
The Raven’s Nest Hotel
Need peace, quiet, and a place to hike? Pay a visit to The Raven’s Nest Hotel in British Columbia. Each room comes with free WiFi, a smart TV, and beautiful handmade furniture. There’s plenty of wildlife nearby too. The local lake is a duck sanctuary, and the deer come right outside your door! The Raven’s Nest […]
5 Reasons You Need to Offer Online Bookings on Your Hotel Website
An online booking engine allows you to accept direct (commission-free) bookings 24/7 through your property’s website. In this day and age, every property should have one. All the beautiful hero images and polished phrases in the world won’t do you any good if your guest can’t follow through the moment they decide to book. Your […]
Acqua in Bocca
Summer still not warm enough for you? Head to Acqua in Bocca, located in Yucatan, Mexico, to catch some rays. The resort is family and dog friendly. Rooms come with premium pillows, free WiFi, and even a “work from bed” table for those of you who still have to get those briefs done. Acqua in […]