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How to Help Your Hotel Guests Be Good Guests!
Every hotel has guests you remember with a wince, whether it’s because they called reception 15 times, hurled their keys at your
Every hotel has guests you remember with a wince, whether it’s because they called reception 15 times, hurled their keys at your
Tripadvisor has revealed their Travelers’ Choice Best of the Best winners for 2023 based on review data from across 1.5 million hotels
Hotels need guest data—including contact information and credit card numbers—to process reservations and provide customer service. But storing this sensitive data makes
Travelers are increasingly conscious of their impact on both the destination they travel to and the planet as a whole. Moving to
Hotel revenue management is a complicated process with a simple goal: to maximize revenue. It’s about analyzing demand and honing what you
If you had mentioned Artificial Intelligence in relation to the hotel industry a few years ago, robots behind the front desk would
This year (2023) WebRezPro celebrates its 20th anniversary as a leading cloud property management system for independent properties of all shapes and
With travel demand, labor shortages, and operating expenses increasing simultaneously, it’s a challenge for independent hoteliers to uphold service standards while working
Not every hotel enjoys a renowned location like London, Paris, or Bali. Though these popular—and packed—destinations attract guests without trying, places off
Cloud property management systems (PMS) streamline daily operations and customer service delivery, which results in satisfied guests and repeat business. Most lodging
Opening a new hotel is an ambitious and tenacious endeavor—and one of the most rewarding. Whether you’re building a business plan for
Social media isn’t a flashy new trend anymore; it’s a fundamental marketing cornerstone. Fifty-two percent of travelers have chosen to visit a
Running a small operation amidst large chain hotels may seem daunting, but there are many advantages that set independent properties apart from
Gone are the days of pay-per-view movies and calling the front desk to adjust the thermostat (an annoying proposition even back in
There’s been a lot of chatter about guest messaging in the hotel industry lately. Everyone’s adopting mobile communication channels to better engage
In our digitally connected world, consumers expect increasingly personalized service from the businesses they choose to deal with—especially from those in the
Just as it’s important to always look for ways to enhance the guest stay experience, hoteliers must constantly seek opportunities to boost
Going viral isn’t always a victory. If your staffer gets caught kicking a service puppy or a guest calls their room “revenge
Food and beverage (F&B) preferences are highly individual, so how do hotels meet the specific demands of each guest? The answer is
If you’ve ever found yourself in a crowd of kids, you’ll know how noisy it gets when each one talks louder and
Online travel agencies (OTAs) like Expedia provide a reliable source of bookings, bringing more visibility to your property than you could reach
There’s a lot trending in hospitality right now—so how do you prioritize? When we sat down to work through our recommendations for
The last of the Valentine’s Day chocolate has barely been finished and there’s already another sweet (and potentially profitable!) holiday around the
When we think of a roadside motel, we don’t think of a business with five-star service and amenities. Ironically, that’s why independent