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9 Ways to Keep Guests Safe at Your Hotel
Safety issues are a surefire way to bring in bad reviews, and if you’re really unlucky, end up on the news. If
Safety issues are a surefire way to bring in bad reviews, and if you’re really unlucky, end up on the news. If
Budding hoteliers can set themselves up for success by building a solid business plan. The symbolic foundation of your hotel, your business
There’s plenty of research to support the fact that reviews turn lookers into bookers with nearly half of US consumers trusting reviews
The motivation behind biophilic design is to strengthen the relationship between people and nature, reaping benefits such as environmental preservation, reduced stress,
Online travel agencies (OTAs) like Expedia and Booking.com can bring a significant proportion of revenue to a lodging business, but they also
Every hotel has guests you remember with a wince, whether it’s because they called reception 15 times, hurled their keys at your
Tripadvisor has revealed their Travelers’ Choice Best of the Best winners for 2023 based on review data from across 1.5 million hotels
Hotels need guest data—including contact information and credit card numbers—to process reservations and provide customer service. But storing this sensitive data makes
Travelers are increasingly conscious of their impact on both the destination they travel to and the planet as a whole. Moving to
Hotel revenue management is a complicated process with a simple goal: to maximize revenue. It’s about analyzing demand and honing what you
If you had mentioned Artificial Intelligence in relation to the hotel industry a few years ago, robots behind the front desk would
This year (2023) WebRezPro celebrates its 20th anniversary as a leading cloud property management system for independent properties of all shapes and
With travel demand, labor shortages, and operating expenses increasing simultaneously, it’s a challenge for independent hoteliers to uphold service standards while working
Not every hotel enjoys a renowned location like London, Paris, or Bali. Though these popular—and packed—destinations attract guests without trying, places off
Cloud property management systems (PMS) streamline daily operations and customer service delivery, which results in satisfied guests and repeat business. Most lodging
Opening a new hotel is an ambitious and tenacious endeavor—and one of the most rewarding. Whether you’re building a business plan for
Social media isn’t a flashy new trend anymore; it’s a fundamental marketing cornerstone. Fifty-two percent of travelers have chosen to visit a
Running a small operation amidst large chain hotels may seem daunting, but there are many advantages that set independent properties apart from
Gone are the days of pay-per-view movies and calling the front desk to adjust the thermostat (an annoying proposition even back in
There’s been a lot of chatter about guest messaging in the hotel industry lately. Everyone’s adopting mobile communication channels to better engage
In our digitally connected world, consumers expect increasingly personalized service from the businesses they choose to deal with—especially from those in the
Just as it’s important to always look for ways to enhance the guest stay experience, hoteliers must constantly seek opportunities to boost
Going viral isn’t always a victory. If your staffer gets caught kicking a service puppy or a guest calls their room “revenge
Food and beverage (F&B) preferences are highly individual, so how do hotels meet the specific demands of each guest? The answer is