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6 Tips for Doing Social Customer Service Right
Great customer service has always been (and always will be) synonymous with the hospitality industry. But the approach to delivering customer service
Great customer service has always been (and always will be) synonymous with the hospitality industry. But the approach to delivering customer service
Expedia Group’s latest study of how consumers plan and book travel online surveyed travelers in Australia, Canada, Japan, Mexico, the U.K., and
Every interaction between a guest and your property counts, and this extends to your cancellation policy. While cancellations are undesirable for hotels,
Having a modern, feature-rich tech stack isn’t enough to streamline operations and increase revenue. You also need employees who know how to
Your property management system (PMS) isn’t there so that you can spend an afternoon playing with all the cool features, as fun
When it comes to finding the perfect hotel software to power seamless operations and guest experience, there’s no one-fits-all solution. That’s because
Marketing efforts are usually front of mind when it comes to boosting bookings, but what’s behind a good marketing strategy? In more
The hospitality industry is overflowing with countless booking options, guest experiences, and special deals and discounts—each better than the last! Now more
In the ever-evolving landscape of the hospitality industry, independent hoteliers are facing a shift. Third-party data—such as data purchased from marketing companies
One way to appeal to modern travelers and give your property an edge over the competition is to offer a digital guide
From interactive overrides to banned guests, WebRezPro has many cool features you won’t find in every property management system. We understand there
***Guest post from Duve, a WebRezPro partner*** When it comes to running a successful hotel, providing an exceptional guest experience should always be
Customer acquisition costs (CAC) are more or less what they sound like—how much money it costs to bring in a new guest.
A property management system, even an easy-to-use one like WebRezPro, may have such a variety of features that it’s hard for you
Climate change isn’t coming anymore. It’s here. This year, we’ve seen record-breaking temperatures, devastating wildfires, unusually aggressive storms, and unprecedented flooding around
It’s doubtful any hotel owner in this day and age needs to be convinced of the importance of social media marketing (it
Even with post-pandemic uncertainty, plenty of people look to experience the high life when they travel…and they’re willing to pay for it.
With three billion monthly users, Facebook is the place to be on the internet. The social media giant cannot be ignored by
As with any other business, your property needs to make more money than you spend to keep afloat, and creating a great
Most people planning a vacation start with a Google search. That’s why you work so hard to optimize your website’s search results
You have no doubt given much thought to responding to negative reviews, but what about the positive ones? Responding appropriately to positive
While the thought of reporting makes many of us cringe, smart hoteliers know that tracking hotel reservations, rooms, and revenue is key
Filling rooms during slower travel times is important to ensure your business’s long-term success and relevancy. Contrary to instinct, drastically reducing room
Your booking confirmation email lets guests know you’ve received their booking, have all their details correct, and that there will be a
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