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Finding a Happy Balance: Direct Bookings vs. OTAs
Online travel agencies (OTAs) like Expedia and Booking.com can bring a significant proportion of revenue to a lodging business, but they also
Online travel agencies (OTAs) like Expedia and Booking.com can bring a significant proportion of revenue to a lodging business, but they also
Every hotel has guests you remember with a wince, whether it’s because they called reception 15 times, hurled their keys at your
Hotels need guest data—including contact information and credit card numbers—to process reservations and provide customer service. But storing this sensitive data makes
Travelers are increasingly conscious of their impact on both the destination they travel to and the planet as a whole. Moving to
Hotel revenue management is a complicated process with a simple goal: to maximize revenue. It’s about analyzing demand and honing what you
If you had mentioned Artificial Intelligence in relation to the hotel industry a few years ago, robots behind the front desk would
This year (2023) WebRezPro celebrates its 20th anniversary as a leading cloud property management system for independent properties of all shapes and
With travel demand, labor shortages, and operating expenses increasing simultaneously, it’s a challenge for independent hoteliers to uphold service standards while working
Cloud property management systems (PMS) streamline daily operations and customer service delivery, which results in satisfied guests and repeat business. Most lodging
Gone are the days of pay-per-view movies and calling the front desk to adjust the thermostat (an annoying proposition even back in
There’s been a lot of chatter about guest messaging in the hotel industry lately. Everyone’s adopting mobile communication channels to better engage
In our digitally connected world, consumers expect increasingly personalized service from the businesses they choose to deal with—especially from those in the
Just as it’s important to always look for ways to enhance the guest stay experience, hoteliers must constantly seek opportunities to boost
Food and beverage (F&B) preferences are highly individual, so how do hotels meet the specific demands of each guest? The answer is
Online travel agencies (OTAs) like Expedia provide a reliable source of bookings, bringing more visibility to your property than you could reach
There’s a lot trending in hospitality right now—so how do you prioritize? When we sat down to work through our recommendations for
The last of the Valentine’s Day chocolate has barely been finished and there’s already another sweet (and potentially profitable!) holiday around the
When we think of a roadside motel, we don’t think of a business with five-star service and amenities. Ironically, that’s why independent
2023 has arrived with plenty of innovative marketing trends on the horizon, from fresh openings in social media to shifts in SEO.
The business travel landscape has changed dramatically post-pandemic with the Zoom boom and rise of the workcation. However, this segment can still
***Guest post from Pricepoint, a WebRezPro partner*** Picture this: you’re a customer shopping online for a weekend hotel getaway with your significant
Managing a hostel is quite different from running a hotel. You sell beds—not always rooms—and often have to deal with activity reservations
No matter what type of operation you run, creating a clean environment for your guests is a universally shared task for all
In-person events, meetings, and conferences are back on! According to Cvent, 83% of event planners polled expect to host more in-person events