WebRezPro Ranks on Hotel Tech Report’s Best Places to Work 2023 List
For the second year in a row, WebRezPro has snagged a spot as the only Canadian company on Hotel Tech Report’s 10 Best Places to Work in Hotel Tech list. It isn’t only clients who love WebRezPro; staff love it here too. WebRezPro is committed to our people and to making our company a supportive, […]
Top Tips for Cleaning Hotel Guestrooms
No matter what type of operation you run, creating a clean environment for your guests is a universally shared task for all property owners. With an emphasis on demand for effective, reliable hygiene and sanitization protocols since the COVID-19 pandemic began, now is the time for hoteliers to invest in their housekeeping departments. In addition […]
Hotel Meeting and Event Trends for 2023
In-person events, meetings, and conferences are back on! According to Cvent, 83% of event planners polled expect to host more in-person events in 2023 than in 2019! Is your independent hotel ready? Buckle up, because 2023 is bringing some major trends that will shake up the industry. Gone are the days of stuffy (and dare […]
4 Automated Tools Every Hotelier Should Use
This isn’t the age of the horse and buggy or handwritten guest book. To make sure your hotel remains relevant and competitive, you need strong technology in place to drive efficiency, personalized guest experiences, and revenue. Modern hotel technology ensures that your property not only runs smoothly but that you have all the right information, […]
How to Create Booking-boosting Hotel Videos
Hotel videos not only let guests know what to expect, they establish an emotional connection. Guests don’t book based on logic alone; they book based on what makes them excited. Videos can increase conversion rates by as much as 80 percent, if they are well-produced, and you have an effective marketing strategy. Video is simple […]
How to Improve Guest Payments at Your Hotel
Payment tech may not seem like a hot topic, but it’s fundamentally important to your business and guest experience—especially now. Think of all the ways consumers can pay for goods and services these days. From credit cards to digital wallets, we’re moving towards a cashless world where digital payments reign. If you’re still asking guests […]
6 Metrics Every Hotel Should Monitor
To run a successful hotel, you need to know your numbers. Not only that, you need to know the right numbers—your key performance indicators (KPIs). There’s no point celebrating high occupancy if your bottom line is falling through the floor. Your numbers need to tell you how many guests are coming, how much profit you’re […]
7 Simple SEO Tips for Independent Hoteliers
Search Engine Optimization (SEO) is an essential part of your marketing initiatives. Think of your website as a Broadway musical: the images and videos are the stars of the show while the website design plays a supportive role. Where is SEO in this analogy? Backstage, making sure the show goes on! The right keywords, meta […]
4 Big Reasons Hotel Guests Never Come Back
If you google “hotel horror stories,” three things will occur to you. One, that bed bugs, or any other type of bug, truly are the worst. Two, if the hotel is haunted, you should probably just abandon it before The Shining happens. And three, that those guests are never coming back. While your hotel (hopefully) […]
5 Emails You Should Be Sending Every Guest
From booking through to check-out, hotel emails are an extension of your front desk, providing information your guests need and opportunities to enhance their stay, and making them feel valued. Here are five hotel emails your guests expect… Are you sending them to every guest? Let’s dig a little deeper into the purpose of each […]
7 Practical Ways Your Hotel PMS Saves You Time
It’s your property management system’s job to save you time by automating routine tasks, integrating with your other hotel platforms, and ensuring your data is there when you need it. You have enough to do already with welcoming guests, responding to reviews, and dealing with that plumbing issue in room 516. It’s enough to keep […]
Top Tips for a Successful Hotel Gift Shop
What usually comes to mind when picturing a hotel’s gift shop is a space shoved to the side filled with non-essential impulse buys like trinkets and knick knacks. However, by applying modern travel trends, a hotel’s gift shop becomes an essential part of a unique, memorable stay experience while cementing your property as a local […]
Hold The Phone! 6 Tips for Converting Hotel Calls to Bookings
For hotels today, there is so much focus on online conversions that the traditional voice channel is in danger of being overlooked. But call inquiries are still key to direct sales. Eighty-three percent of US travelers would rather book online, but that leaves approximately a fifth who would not. In this digital era, front desk […]
5 Sustainable Hotels to Inspire Us
By definition, sustainability and hospitality go hand in hand. To be hospitable means to be friendly and welcoming to guests, but it also means providing an environment that’s pleasant and favorable for living in. The bigger picture for hotels is how they contribute to the environment that surrounds them so that Planet Earth continues to […]
How to Create a Guest Experience to Remember
A great guest experience is one where your guest enjoys their stay and, ideally, returns next year. That’s it. While the bells, whistles, and wellness packages are nice, they aren’t absolutely necessary. You don’t have to worry if you’re not an all inclusive resort in Dubai. The key is friendly staff, ongoing guest communication, and […]
Why and How to Centralize Reservations
Independent hotels receive bookings through various channels, including telephone, email, property website, and third-party booking channels (like Expedia, Airbnb, Google, etc.). Staying on top of inventory and reservations across all those channels is critical to operations, guest service and your bottom line. If you’re spending hours updating various booking channel extranets, frequently dealing with the […]
Solutions to 5 Operational Challenges Hoteliers are Facing
Demand fluctuation, a competitive marketplace, and unpredictable world trends require hoteliers to be more agile than ever before. But implementing strategic solutions can provide your hotel with a firm foundation from which to weather any storm. Let’s look at the top five operational challenges hotels are facing now and—most importantly—how to best meet them. Staff […]
What Do Your Guests Want for Christmas? Top Ideas for the Holidays
While economic uncertainty is curbing spending, people still plan to travel this holiday season—albeit more carefully, booking trips earlier and choosing options with flexible cancellation policies. For many, the season looks a lot more “normal” this year as we put the worst of the pandemic behind us. Is your property ready to grab your share […]
7 Hotel Marketing Mistakes You Might Be Making
If you’re like the majority of independent hoteliers, you have a lean marketing budget. Every marketing dollar matters and mistakes can be costly! Check out our list of seven hotel marketing mistakes you might be making—and how to fix ‘em! 1. Website Friction & Poor Site Health When a guest comes to your website, there […]
How to Improve Your Hotel’s Check-out Experience
Eventually, you and your guest will have to say goodbye…unless they’re planning a very extended stay. When it comes to bringing guests back again, a hotel’s last impression can be as important as its first. Upon check-out, you want to draw attention away from the transactional aspect of the guest’s visit, i.e., the bill, and […]
How to Maximize Black Friday Bookings
People don’t have to spend Black Friday in a tent outside Best Buy, huddling for warmth and wondering if that new smart TV is worth it. There are alternative items and experiences they can purchase, i.e., a stay at your hotel. Customers are ready for special offers this time of year—we’ve all seen the bright […]
How to Choose a Hotel Technology Partner
In today’s hospitality landscape, technology seems to change daily. From property management software and instant messaging apps to CRM platforms and revenue management software, there are so many tech solutions that can benefit your hotel and enhance the guest experience. There’s a lot to consider before introducing new technologies and even more when deciding who […]
7 Signs it’s Time to Change Your Hotel PMS
Change can be daunting, especially when it involves time, resources, and complex decisions. For busy lodging operators, disrupting the status quo may not fit into your demanding schedule. But if that schedule is fraught with inefficiencies, and you’re struggling to keep up with daily tasks and guest expectations, something’s gotta give before your bottom line […]
3 Ways to Create a Five-star Guest Experience
Everyone wants to deliver a five-star guest experience, but what exactly is it? And how can hospitality managers or hoteliers create this? Here are 3 bulletproof ways… ***Guest post from Breezeway, a WebRezPro partner*** Did you know that 61% of hospitality managers believe luxury, cleanliness, and safety contribute the most to a VIP-like guest experience? […]
